Active Directory integration (LDAP integration) with Service Now.

arijpaul · ‎08-29-2017

Hello All

I have setup Active Directory integration with Service-Now instance. On the Service Now instance when I test the connection it shows as "Connected successfully". And when I "browse" and filter with the Distinguished Name it shows the objects. However I am unable to access the Service Now instance login page using my domain credentials. Whenever I try to access the login page it asks for credentials. When I enter my domain credentials it states that username or password is invalid. SSO is also not working. Ideally we should be able to login to the Service Now console via SSO using the same domain credentials.

So both SSO and even manually providing the domain credentials is failing?

Can someone say if I am missing something?

corina · ‎08-29-2017

Hello Arijit.

You would need to import them.

You can start with a test import on your dev/test instance of course.

Under LDAP-Server

you have Test load 20 records or Load all records

LDAP type data source

After you loaded the records you map them to your sys_user table for example ( should you import users).

It goes the same way as a normal import.

More details about the LDAP integration here:

LDAP integration

View solution in original post

corina · ‎08-30-2017

Hello Arijit.

Good to hear that.

I assume you refer here to this line:

Since my users are already authenticated on my local network, how can I keep them from having to enter a password to access the application?

A single sign-on method is the solution. Along with the data population functionality provided with the LDAP import, you can use the External Authentication functionality supported by the application.

LDAP integration FAQs

correct?

corina · ‎08-30-2017

More here:

http://wiki.servicenow.com/index.php?title=External_Authentication_(Single_Sign-On_-_SSO)#gsc.tab=0

arijpaul · ‎08-31-2017

Hello Corina

Thank you so much for the response.

I have followed the above link and setup SSO but still I am unable to login to the Service Now instance via SSO.

I still have to provide my domain credentials to login.

I am not sure if I am missing something here.

Arijit

arijpaul · ‎08-31-2017

Moreover I dont know why but I am currently unable to see "System Properties > Single Sign-on".

I was able to access Single Sign-on under System Properties earlier but do not see it now.

johnram · ‎09-05-2017

The latest information about this topic is located here, Enable External Authentication

Visit http://docs.servicenow.com for the latest product documentation