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Resolved! Pattern (Azure Virtual Machine) Issue

We Implemented Azure Cloud discovery able to discover VM's from  cloud discovery schedules . But for few schedules pattern will be failed showing Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_vm_instance cannot be created since ...

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SASIKUMARR by Tera Contributor
  • 1824 Views
  • 3 replies
  • 2 helpfuls

Application Service Mapping

Hi,I am mapping application services and they fail with error "Failed to identify CI due to the host xxxx lacking an application running on port 1433" as we are not using this port to connect. Can you please advise on what I need to do so the pattern...

Mvakazi by Tera Contributor
  • 565 Views
  • 3 replies
  • 0 helpfuls

Datasource histories table is not populated

Hello everyone, I am currently using Service Graph Connectors (SG-TenableForAssets, SG-Azure, SG-GCP, SG-Intune, SG-AWS) and Cloud Discovery(OCI) to populate the CMDB. However, I am encountering an issue with the Reconciliation Definitions.I understa...

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Help needed on connection suggestion in Service Mappings

Hello team,I can see the application fingerprints, but it does not show connection suggestions for service mappings.The connection suggestion table itself has no records.Please help me with thisHow can we get the list of records in connection suggest...

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Preetha K by Tera Contributor
  • 1592 Views
  • 3 replies
  • 0 helpfuls

Alert Correlation Rule

Hi,When we correlate the alerts, is there a way to bring all the CIs information that has been correlated into the description of the parent incident. Thanks,Shaziya

ServiceNow Integrations & CMDB

I’ve been working and studying ServiceNow for years and I’m not satisfied with what I’ve learnt from ServiceNow or with the last of real life expertise for integrations and CMDB building. I'm looking for someone who can show me how this is done. 

Philip Owen by Tera Contributor
  • 537 Views
  • 2 replies
  • 0 helpfuls

How to remove a field from additional Information in an event

We are trying Ci binding. So we are trying to use name in the additional information to bind CI. However Correlation Id is causing an error.Following fields are there in additional Info in the event - 1. Url 2. Correlation id 3. Name I want to remove...

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NCS1 by Tera Contributor
  • 886 Views
  • 5 replies
  • 0 helpfuls

Discovery of vCenter fails

Hi,We are doing POC of Discovery and when trying to do a vCenter discovery it only manages to create the vCenter CI: Hovering the cursor over 'Details' under 'Issues' says "No credentials found for types SSH Password, SSH Private...". And under the D...

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klautrup by Kilo Expert
  • 3826 Views
  • 8 replies
  • 1 helpfuls

Configuration Item List is To Long

When in a list view of Incidents and needing to update the config_item field of the incident, often because it is empty, hitting the search button returns ever CI in the CMDB. How do I limit this to principal CIs? 

Lansweeper versus ServiceNow Comparison

Hello, My organization is assessing which will be best for IT Asset Management (Lansweeper or ServiceNow ). We currently are using ITOM Visibility (Discovery) to populate our CMDB. Does anyone have experience with Lansweeper? If yes, what are the pro...

cynlink1 by Tera Expert
  • 2530 Views
  • 4 replies
  • 5 helpfuls