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Connection Suggestions Training Job is Stuck

My SM Plus is showing error in the Application Service Readiness : Connection Suggestions Training Job i Stuck. I have followed the KB KB1308519 and everything looks good. Has anyone got any other suggestions to fix this ?

Anand D by Tera Contributor
  • 825 Views
  • 4 replies
  • 0 helpfuls

Discovery Errors

I can see the Active Discovery errors on the Discovery Dashboard but I would like to run a report to show them or export them.I would then be able to filter them by IP Address, date, time, error message, etc Does anyone know how to do this please. We...

Keith Revis by Tera Contributor
  • 693 Views
  • 3 replies
  • 0 helpfuls

Field was not populating after using scheduled job

We have requirement like, Condition: life cycle status = operational, category = physical, Discovery source = manual entry or servicenow, warranty expiration  >= beginning of today , os in WINDOWS SERVER 2016,WINDOWS SERVER 2016 DATACENTER,WINDOWS SE...

Discovery Windows Services using Agent Client Collector

1.Using Agent Client Collector, would it be possible to discover windows services and populate the cmdb_ci_windows_service table.  When we do a horizontal discovery using ServiceNow Discovery there is a probe called windows services which does that. ...

Vijay126 by Tera Contributor
  • 749 Views
  • 2 replies
  • 1 helpfuls

Unable to install Agent Client Collector in OEL 6.10

Dear Experts,  Request your input on this.  I am trying to install ACC using the Single Line command in OEL 6 OS. However, it is giving a systemctl command issue. Upon investigation, we found that the systemctl command is not compatible with the lowe...

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NilanjanB by Tera Contributor
  • 477 Views
  • 1 replies
  • 0 helpfuls

Discovery schedule cancellation issue

Hello,We have few discovery schedules getting cancelled sometimes because of max run time.On successful run they complete in like 1-2 hr and we have set max time to 5 hrs.we suspect these are getting cancelled because sometimes some CI take time to r...

Rutuja K by Giga Guru
  • 570 Views
  • 1 replies
  • 0 helpfuls

Resolved! Manage future expiring certificates

BackgroundA customer that I'm working with does not want an INC to be created when a certificate expires in 60 days, as it is not yet an INC. Instead, they want a task to perform the work. We get an event from our monitoring source when certificates ...

where are discovery pattern step scripts stored

We are implementing ITOM Visibility. There are steps that require elevated privileges on the discovery target and those are called out well on this document. Service Mapping commands requiring a privileged user (servicenow.com) While that does tell y...

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New and Testing out Discovery

Hello and Good Afternoon.Hope everyone is well!Very new in Servicenow and trying to test out Discovery.. I have a PDI and have install a Mid server in our environment. Connectivity from the Mid server to the PDI is/was successful as I can see the MID...

kydomingo by Tera Contributor
  • 1192 Views
  • 7 replies
  • 1 helpfuls

ServiceNow Discovery

We have ServiceNow discovery for infrastructure assets, and I want to ensure that all CIs are updated accordingly. We requested a discovery report from our ServiceNow team, but they confirmed that no such report exists. Therefore, I need suggestions ...