Hi All, By default value of evt_mgmt.active_interval property is 14400 sec. This means that if an alert is closed and a new event is generated within 4 hours which matches the same message key then the existing alert is reopened.If we change this pro...
You recently requested the "Discovery" plugin to be activated on your personal development instance: dev346823. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community. P...
Hello Friends, I have a query (kind of confusion) about 2 tables. If I would like to discover SAN and NAS devices, in which table disk details would be stored ? I came across 2 tables i.e. cmdb_ci_san_disk in case of SAN device and another one is cmd...
Hi Team, I am doing IP sub-net based discovery which includes Windows Server, Linux Server, IP Switches, VCenters. Credential for all these devices were configured and tested successful. Now I want to generate a report of all the devices discovered w...
Hi, we want to use our CyberArk Credential Storage without installing AIM API Client. Therefore we followed the documentation (https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/product/credentials/concept/external_cred_storage_co...
Discovery Layer2 is updating the switches to servers connection in dependency view maps but the same is not available in cmdb_rel_ci table. This table is essential for alert correlation as per servicenow document. Want to achieve network alert as Pr...
Is it possible to correlate server and network, related alerts by using CMDB correlation in event management? The relationship is represented in the attached ImageIn my scenario:The server alerts are grouped as CMDB but IP switch (Network) creates ...
What is the benefit of using SLA in problem form? 1. On which state should I pause the SLA? 2. On which state should I complete the SLA?
Hi All, I have no experience on how application registry is working......Our requirement is that the external tool want to fetch the timeworked data from ServiceNow and store it to their tool. I have created a "Create an OAuth API endpoint for extern...
Where can i find these info?? Anyone help me on this.
Hello Friends,As part of the infrastructure team, we create\update VMs specifications like instance name, CPU, Memory, IP, ownership etc. For each respective change we create & update the VMware Virtual Machine CI manually. This incurs a lot of manua...
I'm trying to manage discovery of operating system user accounts from multiple sources (including the ACC-V agent). According to the documentation, the ACC-V Agent collects local user account data from the 'local_users.rb' ruby file and stores them...
Dear All, We are in a process to import Hardware Cis from Microsoft Azure through Service Graph connector. Connection was successful however not getting any data while running the imports. We followed the guided setup.Is there any additional step we ...
Hello Everyone;I am implementing a solution where any change (creation or update) made to a form section (sys_ui_section) in a specific CMDB CI class (e.g., cmdb_ci_server) and view (e.g., Default view) should be automatically propagated to all sibli...
I'm having trouble exporting a service map from one instance to another. When I export the service definition as a JSON file, the manual relationships I set up in the service mapping don’t appear. I also tried exporting the manual relationships and r...