AD Password Reset when SSO is configured

[Jay130]

Im looking to implement an AD password reset for a ServiceNow client.

User currently access their ServiceNow portal via SSO (ADFS).

So they access ServiceNow via an SSO link which logs them into ServiceNow.

But if they have forgotten their windows password, how can they access ServiceNow if ADFS cannot get their credentials?

With SSO configured they cannot login to ServiceNow to reset an AD password if they cant login to windows.

So is there a way that users can login to ServiceNow with a username and password and SSO. 

The whole reason why they want password reset is so they dont have to call the Helpdesk to change their AD password, but if they use SSO and forget their AD password they will prob have forgotten their ServiceNow password anyway and have that and the AD password reset by the helpdesk. Am i missing something here?

[Jay130]

Thanks Sanjiv, i understand now, dont need the sso link. Have been playing around with urls today, can see that i can setup some questions to 🙂

[SanjivMeher · Accepted solution]

Great. Can you mark it answered, so that it will be useful for others?