Add work notes to multiple alerts simultaneously

[david_taggart]

Is there a way to add a note to multiple Alerts or Incidents with a single click? For accountability, our NOC staff need to be able to add work notes to Alerts and Incidents before closing the ticket, it would be ideal to have a method to do this when cleaning up after an event storm.

[johnfeist]

Hi David,

I'm assuming that you have "something" that lets you know the relevant objects.  We have been using Problems since before major incident came about.  What I've set up is a BR on problem that when the problem is closed, it goes through the associated incidents, applying the closure information for the problem and closing the incidents.  It is easy enough to add a xxx.work_note step in that process to include the work note unless you can just use the close notes.  We don't use alerts per say, but if by alerts you mean email or similar notifications, you can apply a similar logic in an email script to get the necessary recipients and similar data.