HLA Source Type Structure, Timestamp recognition failed

Anthony Fantene
Tera Contributor

‎05-02-2024 08:47 AM

Hello, I'm relatively new to using HLA and am running into an issue.

 

We're streaming logs to the instance though a REST integration, that all seems to be working well. However, once the log reaches the Source Type Structure, the engine isn't able to parse out the timestamp. I believe this is a required field, so I'm not seeing any results at the moment.

 

The question is, it appears like the timestamp I have is one of the supported timestamp formats, but I'm still receiving the error "Timestamp recognition failed: Error when sending data to 'Health Log Analytics AI engine', Contact ServiceNow support"

 

AnthonyFantene_0-1714663915686.png

AnthonyFantene_3-1714664772223.png

 

After saving, this error comes up

AnthonyFantene_2-1714664662850.png

 

I can't find any KB articles addressing this issue, so I'm wondering if anyone has run in to a similar problem and how they've been able to solve it. 

 

Any help is appreciate, thank you!

 

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Anthony Fantene
Tera Contributor

‎05-02-2024 08:48 AM

I should add, this is on Vancouver with the Health Log Analytics plugin on version 30.1.2

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charleselite
ServiceNow Employee
ServiceNow Employee

‎06-07-2024 07:31 AM

It looks like the timestamp on your log doesn't match up with the system formats. You have two options to resolve:

 

1. Use the source type script to change the format to something that matches 

or 

2. Add your time stamp to the timestamp formats table: https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/health-log-ana...

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