Adding new integration to Certificate Inventory and Management

[Max Nowak]

Hi,

A customer asked me to provide a solution to domain and certificate management via ServiceNow. Before developing my own application, I wanted to check out what OOTB or custom applications already exist, and stumbled upon the Certificate Inventory and Management plugin, which is included with the ITOM Visibility license (which the customer has). Now, this doesn't really cover domain management, but it's a start for cert management.

The challenge I'm currently facing is that the customer is not buying their certificates directly from Sectigo or any of the other integrations that are provided out of the box, but via a "middleman" company that manages all of my clients certificates, and orders new one from Sectigo if required.

This company also offers an API for the common tasks, like ordering a domain, new cert, renewing a cert, and so on. To make the Certificate Inventory and Management application work, I'd have to integrate this API, instead of using one of the OOTB integrations.

From what I've seen, the integration part of this plugin is realized in subflows that get triggered by a script include, so I'd probably have to create new subflows and also customize the script include.

My question is, has anyone here tried this already and has some experience? I'm not sure if I should invest time into understanding how this plugin works and then customize it to my needs, or just build my own application, especially since some of the processes delivered with the plugin also don't completely align with what my client wants.

Thanks for your insights,

Max

[Rashid8]

Hi Max,

I'm in a similar situation. I have installed the application to try and carry out a proof of concept where we integrate the application with Microsoft ADCS. I've read the docs website but could not find any information regarding handling of certificate types other than TLS, which is one of the requirements. 

Anyway, what is your experience with this application and did you end up going with a custom solution or the certificate inventory management application with customizations?

/Rashid

[Rashid8]

Hi Max,

I'm in a similar situation where I'm going to carry out a proof of concept with the OOTB application. What was your experience and what did you end up using, certificate inventory management with some customizations or a custom solution and why?

Regards,

Rashid