Admin login not working after SSO configured

[pethumdesilva]

Hi,

Recently I configured the Azure AD for SSO in my PDI.

There enabled the SSO properties and enabled the Account recovery user property as well, but couldn't configure the account recovery user with admin right.

Due to this issue I can't log into the instance as admin since admin account try to validate the SSO and asking authentication code.

How do I disabled the account recovery property or SSO in PDI.. can it be done by ServiceNow support since I can't have any other admin account.

Regards,

Pethum 

[pethumdesilva]

Hi Jerick,

Thank you for the suggestions,

Currently I don't have any admin login that is able to bypass SSO, since I can't update the property, is it possible to create support ticket for the PDI as it says in KB article you given above?

Best regards,

Pethum

[Rahul Priyadars]

support ticket for the PDI--- Nope 

Regards

RP

[raviteja1600]

Hi @pethumdesilva ,

I understand this question was originally asked back in 2022, and I’m replying a bit late. However, I recently faced the same issue while configuring Azure AD with a ServiceNow instance, and I wanted to share what worked for me — in case it helps others in the community.

I just came across the same issue while Configuring the Azure AD with ServiceNow instance.

I followed the below steps and it worked for me.

Just login into your instance (Which will login as SSO Recovery User), then search in the application navigator as "Recovery" then open the "properties".

In that properties, you just disable the "Account Recovery" option. then logout and login.

It will open your admin account not as "SSO Recovery User"

If the provided answer is helpful, please mark is as helpful and accept the solution. So the thread will close and helpful for other community users.

Regards,

Raviteja K