Admin login not working after SSO configured

[pethumdesilva]

Hi,

Recently I configured the Azure AD for SSO in my PDI.

There enabled the SSO properties and enabled the Account recovery user property as well, but couldn't configure the account recovery user with admin right.

Due to this issue I can't log into the instance as admin since admin account try to validate the SSO and asking authentication code.

How do I disabled the account recovery property or SSO in PDI.. can it be done by ServiceNow support since I can't have any other admin account.

Regards,

Pethum 

[pethumdesilva]

Hi Jerick,

Thank you for the suggestions,

Currently I don't have any admin login that is able to bypass SSO, since I can't update the property, is it possible to create support ticket for the PDI as it says in KB article you given above?

Best regards,

Pethum

[Rahul Priyadars]

support ticket for the PDI--- Nope 

Regards

RP