After installing the ACC in client environment, am not able see in the servicenow instance.

Mohammed1234
Tera Expert

‎03-11-2024 09:48 PM

For the testing we installed the agent client collector and then again we uninstalled the agents to check it get deleted then we tried to installed the agent client collector in the same laptop but now this time after successfully installation it is not showing  in the instance? i tried install 3 agents, successfully installed 2 reflecting in the instance but one is not getting reflect. please suggest me the solution.

0 Helpfuls
  • 440 Views
1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

‎03-11-2024 11:54 PM

Hi @Mohammed1234 ,

 

Refer the below article, which help you to resolve the issue, step by step configuration steps mentioned.

 

https://www.servicenow.com/community/itom-articles/discovery-with-agent-client-collector-step-by-ste...

 

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/agent-client-c...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815247

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994499

 

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

0 Helpfuls