Agent Client Collector Deployment to collect software metering data

[Don Hall]

Hello all,

We are currently testing deploying Agent Client Collector using Microsoft Intune. The main purpose of using ACC is to collect software usage data on Windows laptops. We have packaged the agent and have no problems installing and starting the service with the created ServiceNow account. The issue occurs when trying to set the registry settings listed in Using push-based Discovery and SAM together to collect software usage data. Has anyone had success without granting local system privileges?

[SK Chand Basha]

Hi @Don Hall 

If you properly configuration is done in windows machine. 

By default a servicenow named user created so for that you need give user assit register table permission according to above document you have mentioned. 

The next step would be need to configure the reclamation rules to the installed software to get last usage data and total usage data.

Please refer the below KB's for configuration

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1449120

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1005005

 

[Don Hall]

Unfortunately, we have followed the steps listed but the deployment with Intune only creates special permissions. When we set the permissions locally on a laptop, it works fine but when we try to update the permissions by executing a script via Intune, it creates special permissions that doesn't return any User Assist data. I'm trying to find out what is the best way to deploy Agent and update permissions via Intune.