Agent Client Collector - SAM Basic Metering

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Richo1
Tera Expert

‎02-07-2022 06:35 PM

Hello,

We currently have the Agent Client Collector deployed to end user workstations and are collecting basic usage data for software i.e. last accessed time, which is being populated into the 'samp_sw_usage' table.

I wanted to confirm if software reclamation rules will function when the relcamation type is set to Last Used Date i.e. no SAM total usage metrics is available.

Thanks.

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Sree32
ServiceNow Employee
ServiceNow Employee

‎02-07-2022 09:36 PM

ACC collects the last usage timestamp and you can use the reclamation rule in SAM with Reclamation Type = Last Used Date for your use case. 

 

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SK Chand Basha
Giga Sage

‎10-28-2024 05:26 AM

Hi @Sree32 

 

Do we need to configure anything on end user devices to get the Usage details.

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