Duplicated serial numbers being created

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02-02-2022 08:52 AM
Discovery recently started creating duplicated serial numbers. There is no pattern on this that I could find so far. It does to different CI types and only to some CI, not all.
The first screenshot is for a windows server. I ran a discovery on another windows server in the same subnet but it didn't create duplicates. I couldn't copy the screenshot here, perhaps there is a limit of screenshots here.
Does anyone know or had experience on this before?
Thank you in advance for your comments.
bk
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02-02-2022 09:21 AM
Check this Servicenow support article for reference . I hope it helps.
Link : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719281
Mark my Answer as CORRECT and Helpful if it helps
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10-28-2024 06:50 AM
not able to access KB0719281
Could you please attach the content?

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02-03-2022 11:21 AM
Hi creativethinker,
My situation is not on Load balancers. I am seeing this on Linux and Windows servers.
As shown below, it creates multi pages and for each page it creates a serial number, total of 9 in this case.
couldn't find any resource on this on how to eliminate multiple duplicated serial number. I think I should open a HI on this.
thank you for your response, though it was not related to my situation but was very helpful.
bk

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04-07-2023 07:23 AM
Hello @BK14 , did you find the solution for this issue? It seems I have a similar problem.