Duplicated serial numbers being created

BK14
Mega Guru

Discovery recently started creating duplicated serial numbers. There is no pattern on this that I could find so far. It does to different CI types and only to some CI, not all.

The first screenshot is for a windows server. I ran a discovery on another windows server in the same subnet but it didn't create duplicates. I couldn't copy the screenshot here, perhaps there is a limit of screenshots here.

Does anyone know or had experience on this before?

Thank you in advance for your comments.

bk

find_real_file.png

 

6 REPLIES 6

Ct111
Giga Sage

Check this Servicenow support article for reference . I hope it helps.

 

Link : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719281

 

Mark my Answer as CORRECT and Helpful if it helps

Suresh61
Tera Contributor

not able to access KB0719281

 

Could you please attach the content?

BK14
Mega Guru

Hi creativethinker,

My situation is not on Load balancers. I am seeing this on Linux and Windows servers. 

As shown below, it creates multi pages and for each page it creates a serial number, total of 9 in this case.

couldn't find any resource on this on how to eliminate multiple duplicated serial number. I think I should open a HI on this.

 

find_real_file.png

thank you for your response, though it was not related to my situation but was very helpful.

bk

Alexander Versh
Tera Expert

Hello @BK14 , did you find the solution for this issue? It seems I have a similar problem.