alert grouping

User55875
Tera Contributor

‎12-07-2022 12:26 AM - edited ‎12-12-2022 05:56 AM

Can you help me to create Automated alert Grouping when source is same, but Resources are different.

 

For example there are 100 cares, BMW is Source and there models are Resources. 50 cares are SUVs and remaining 50 are Sedan Modal cars. Then the grouping is done with Source and Resources relation for both SUVs and Sedan models. Here I need two automated alert groups that contain same source for both groups but resource is different for two groups.

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Community Alums
Not applicable

‎12-07-2022 01:00 AM

Hi @User55875 ,

Follow this doc to create : https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-managemen...

 

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Rahul Priyadars
Tera Sage
Tera Sage

‎12-07-2022 02:07 AM

Rule Based Alert Sample example below

RahulPriyadars_0-1670407457464.png

 

Another example which uses scripts

RahulPriyadars_1-1670407552084.png

 

 

Automated alert you can not create - Its part of Intelligence of the system-

To create automated alert groups, aggregation algorithms rely on historical alerts with the same alert identifier (CI and metric identifier) and which occurred multiple times in the same time frame.

Hope this helps.

Regards

RP