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How to find logs of table update

I have a situation where some entries have been added in Department table and I am not able to trace how they came there.I have checked the transaction logs, but it doesn't show any log for a values got inserted.Could anyone please suggest how to fin...

Software Installations - "Last Used" Field

Looking at a Computer CI, and looking at the Software Installations tab under that CI, and the "Last Used" field is empty.    Expecting to see a date displayed here representing the last date that piece of software was used on that computer.   The t...

KenMoore by Kilo Explorer
  • 3517 Views
  • 7 replies
  • 0 helpfuls

What controls This Week/Last Week in reports

Hi Does anyone know what controls This Week/Last Week? Our week starts Sunday to Saturday, however it seems that the conditions in reports for This Week/Last week start Monday/Sunday.Is there anyway of changing this?I have set glide.ui.date_picker.fi...

dave_m13 by Kilo Contributor
  • 5934 Views
  • 4 replies
  • 0 helpfuls

Failure retry looping workflow/activities

Hi,We have a SOAP activity that occasionally fails with a Socket Error (lord knows why - it has been raised as a HI).To try and mitigate this (and could be useful for other workflows) if it fails I would to trigger a timer and retry again after 30 se...

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Resolved! Enable / Disable Probes & Sensors : Discovery

Hello all,  I would like to make this a semi-generic question to help more people. My question is: Where do I go to turn on and off probes and sensors and what should I know before doing it?  My question with background: We are running discovery aga...

Using Uptime Robot/Pingdom for Instance Uptime Monitoring?

We have a requirement for external uptime monitoring of our instance in addition to what is provided through the Hi system.   We're looking at Pingdom, and previously used Uptime Monitor for quick and dirty monitoring to verify instance availability....

Performance Impact of Long Running Timer in Workflows?

Recently we have noticed performance issue in our production instance.   While reviewing recent changes we noticed that some of our workflows include long running timers and loops.         For example:Activity:     If a condition exists then send an...

RobertBarnes by Mega Contributor
  • 1992 Views
  • 4 replies
  • 0 helpfuls

Resolved! Variable is displayed twice on form

I have a form/item in the Service Catalog where I have a problem. I am asking the user for their company but the variable is displayed twice. In the place where I want it, and at the end of the form. There is only 1 variable and when i deactivate it,...

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jkc by Giga Expert
  • 1402 Views
  • 2 replies
  • 1 helpfuls

Search question - Can you search to see if something has an attachment?

I was asked the question today, and I am a new user so I was not sure.  Can you search items in ServiceNow by if they have an attachment or not?  Something like:  attachment == true - return the record in the searchattachment == false - omit the reco...

Community Alums by Community Alums  
  • 2604 Views
  • 4 replies
  • 5 helpfuls

CMDB - Datacenter - Suggested relationship

Hello,  I'm starting to implement Data center CIs (DC, rooms, Racks, Cooling...)I look at Out-Of-the-Box classes and relationships. I'm surprised to find a 'data center' located in 'Computer room' suggested relationship or 'Computer room' houses 'Dat...

DavidT by Tera Contributor
  • 3329 Views
  • 2 replies
  • 1 helpfuls

Resolved! Displaying the group an approver belongs to

I'm looking to add the name of an approver's approval group in a change request. We have a few groups approving and it's hard to keep track of who's approval is for what group. Is this a script or can it be done a simpler way? I'd also like to add th...

KB15 by Giga Guru
  • 2775 Views
  • 8 replies
  • 0 helpfuls

Retrieve Value from HTML Fields

Hi All,  Is anyone knows how to retrieve value from an HTML Field. I have a field on form u_workaround  I have tried with current.u_workaround.getHTMLValue() function but not worked in UI action.  Please let anyone how to get it

msrishilpa by Mega Expert
  • 4705 Views
  • 3 replies
  • 0 helpfuls

Resolved! Event Parameters Mail Script

Hello Community,         I'm using an event to trigger an email notification. I'm calling this event from within a workflow Run Script activity. I have pulled values in the workflow and written them to the workflow scratchpad. In the Run Script activ...

Ken83 by Mega Guru
  • 15651 Views
  • 10 replies
  • 3 helpfuls

Resolved! How often does the SLA table refresh?

We are looking at views and the Actual and Business time columns are not updating when we hit refresh on the browser or when the SLA homepage refreshes.   We need almost real time updates on these screens.   Is there someplace I can adjust this?