Discovery and Wyse/Thin Clients
I'm having trouble finding our terminals when doing a discovery on an IP range.Is it able to find these types of devices and list all their information as it does for PC's?
Forum Posts
Resolved! How can I retrieve the attachment associated to a record?
Hello,Is there a way to get the name, or sys_id of the document that is attached to a particular record?So far I only found articles asking if there is an attachment, or about how we can attach a document, but nothing about actually getting the name ...
Generate report from History log
Hi allwe have a need to generate a report on modifications happened to a certain field (of a CI class) during a certain time period. This information can be seen on individual CI record, but what we need is to generate a report on the whole CI class....
Resolved! Auto Assign Assignment Group Based on Email Sent To
Hello all.My company has a need to set up logic to auto assign the assignment group based on the email the request was sent to.For isntance, if the email is sent to security@conns.com we want the assignment group changed to Security. If sent to our I...
Discovery Exclusion Best Practices
Hello All,I have been working with ServiceNow for about four weeks. A lot of the CIs (94%) don't look like they have much value. When I click on the below CIs the vast majority just look like stubs with empty information. Is there a guide that ...
How to build a report that shows all work assigned to me
Looking to build a report (if there isn't already one available) that will show quantity of tickets assigned to me (incidents and tasks) per month so that I can see a historical trend. Any assistance provided will be greatly appreciated.
Resolved! Difference between a report and a gauge
I know I am able to set up reports and add them to my homepage to view them. They update automatically and I can share them with other users. Can you please explain the purpose of using a gauge in reporting and why one would use a gauge instead of a ...
Can you add a timer to a non task form?
I have to add a timer like on Incident but to the New Call table. Is there a way to do that? I do not see it as a valid field type.
Change Column Length of file_name in the sys_attachment Table
Hi,we have several file to be attached to incidents, changes and or change requests, that have a file name > 100...When i attach those files to an incident or change or change-request, the file_name is cut at the 100-position.Changing the Field-Lengt...
Credential Caching
We recently had a couple of situations in which we were unable to login to ServiceNow due to our LDAP server being un-accessible.My question is, is it possible for ServiceNow to Cache credentials for a period of time, and allow them access without pi...
Resolved! ODBC Driver Issues
Hello Community,I have followed the instructions 100% on the wiki and am still having issues connecting via iSQL. Based off the below log from ISQL is anyone able to advise why this isn't working or what I am doing wrong?Following on from this, when ...
Resolved! Where do I find logs of changes to the group membership?
Where do I find logs of changes to the group membership?
Resolved! High Security Settings - Deny or Allow Access?
I enabled the High Security Settings on our Development Instance this morning. I then went through and made a grid of all the applications/modules/related lists that various user-types couldn't access. For my next step I was going to figure out how t...
Resolved! how to change logo in browser
Hello Experts ,anybody know how we can change the logo appearing in browser?Thanks in advance,Regards,Shashank Joshi
Discovery Help (Exclude Computers)
Hi All, We are soon to release Discovery into production, but have one issue that I require assistance with. Last night i ran a full discovery across our estate using a WMI only behavior, because as at present we are just trying to pick up certain ...
