Hi All,I am new to service now. I manage two service desks, However there is a challenge I face with reporting and none around me seem to have an answer.60% of the tickets are raised through Self service . Self service ticket is assigned to our que...
As part of our move to the ServiceNow Project Management system, we've been asked to change the Generate Time Cards button on my_timecards.do so that it generates time cards for the open incidents a user is either assigned to or on the watch list for...
I am unable to find Web Services check box in a Business Rule form, however it can be seen in Form Layout list.I feel like if it has any business rule or ui policy to appear in certain condition !!Can someone let me know how to identify if a field ha...
Hi I am working on Calgary version of service now and have Service Now discovery in place. we are going to use SNOW discovery for software license management. When I started my discovery on window servers, some of the software data is getting popu...
When several midservers are grouped in a cluster, when you want to use these in a discovery schedule you put the name of one of the midservers in the cluster into the "MID Server:" name in the discovery schedule.Say I create a cluster (type load bala...
Hi All, Could you share how to export / extract all the attachments from incident, problem and change tickets. Thanks
I am trying to develop a report in Service-Now that will bring back any Incidents that were Resolved/Closed and then reopened by an end user. I have a rather simple way in place which involves exporting a list of all incidents to Excel and then looki...
I have created a variable set "requestor Info". there are 3 variables, i.e., requestor's name, email ID and phone number as variables in it. I want to autopopulate these variables with the logged in user details correspondingly. How can I achieve it?
While adding members to a visual task board, it does not accept UID (user id) of the member (perhaps we need to enter user's full name in order to add). It makes lot difficult to add each and every member by their full name. Is there a way to add mem...
I am trying to get images of the item using the rest api /api/sn_sc/servicecatalog/items?sysparm_text=laptopthe image field is missing in the response.when I try the rest api api/sn_sc/servicecatalog/items/8b6abec14f86c68085b73485f110c7fa it does n...
We have found that the Fully qualified domain name (fqdn) on several of our Windows servers is not set correctly after nightly discovery is ran. Our Windows admin is asking which specific command our discovery is using to pull that information so h...
Is there a way to add the Attachment History to the Activity field? We would like a record of all attach/unattach activity for some of our records.
Hi all, I have tried to configure the label (for a field called State, which is an OOTB field) on a project page. The metadata (Hover text, URL link, etc) of all the other fields on the Project page are being stored under the Project [pm_project] tab...
All,For some background to this request...I am putting together a proposal for onsite after-hours and weekend service desk staffing in our 24/7 operation. Currently, calls are forwarded to service desk staff that are in an on-call rotation on top of ...
I am using scheduled file import plugin to import csv file from mid-server, plugin works correctly around one month and it is giving problem and not running manually or by scheduled time.Can anyone suggest what may be the cause of problem as we are n...
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