Alert management Rule - Export

[yasirahmed]

Hi,

SCOM alerts flows in ServiceNow as events and Multiple Alert management rule has been configured since years to cater the business requirement for creating Incident based on different criteria such as Server OS, Alert Management packs, Alert severity, priority, CI used for, Source, etc.

Now we have a requirement to document all the Alert management rule configured in ServiceNow along with there criteria to understand what types of SCOM alerts are translated into Incident through ServiceNow.

Is there any way to export all of them rather then going through each Alert management rule manually ?

[AJ-TechTrek]

Hi @yasirahmed ,

Alert Management rule consisting of three things, Like Alert Info, Alert Filter and Action, basically Action is flow designer where you are configured the flow and subflow which will be trigger on conditions, I dont think so to get the export will work, Manually you will get the more information and get to know about the complete flow of Alert Management rule, Refer below document which helps you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0753955

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AJ - TechTrek with AJ

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