I'd like to configure an Alert Management Rule with a Workflow (not a Flow) for remediation purposes.
I'm not able to figure out how this is intended to be used though, and I also can't find any documentation on it. Is anyone able to assist/point me towards doco?
When browsing (magnifying glass), no existing Workflows show up, and the URL seems to indicate that it is looking for workflows specific to the em_alert_man_m2m_rule_workflow table (which is empty).
How do you go about creating a Workflow that is then selectable as a Remediation Workflow in an Alert Management Rule?
You can select "New" which enables you to create a Workflow, but when selecting what I would assume to be the table (em_alert), this results in a Workflow that's not then selectable back in the Alert Management Rule.
FYI - I ended up getting the answer to this through HI.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681145
Workflow must be created against the em_remediation_task table.
I'm not able to figure out how this is intended to be used though, and I also can't find any documentation on it. Is anyone able to assist/point me towards doco?---> Flow Designer is the Path of the product and Workflow is almost deprecated now you must be aware .
Event ----Alert-----> Incident
Incident is created by Alert Management Rule which Calls flow
I think you can call remediation also after Incident Creation
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/event-management-operator/task/operator-run-remdiation.html
Regards
RP
FYI - I ended up getting the answer to this through HI.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681145
Workflow must be created against the em_remediation_task table.
