Firewall Discovery
Can we discover firewalls, certificates and appliances using servicenow OOB discovery..?
Forum Posts
How can I set the import field to match reference field?
Good afternoon. I have large spreadsheet to import to the cmdb_ci_printer table and the spreadsheet contains a column of many different models as show below: I have most of these models already in my instance in the hardware model table (cmdb_har...
Resolved! Export Workflow with activites?
Okay so i have seen this question asked plenty of times. The export to xml in workflow versions does not output any activities for me. Its just an XML of the form. I am looking for the ability to actually export the workflow with all of its activit...
Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here
Hi All, I am trying to run discovery to map an application, however getting the following error when running Quick Discovery. Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here. On checking the Pattern Lo...
Resolved! CMDB Health View - Duplicate CIs | Failure threshold reached Issue
Hi Experts, Currently customer is using Orlando release and have CMDB dashboard in the environment so we have noticed in the CMDB view that there is one message "Failure Threshold Reached" for duplicate correctness metrics. Please find below snap for...
Resolved! Granting users read only access to CMDB
We are looking to grant users read only access to the CMDB data tables and associated portals. These users need write access to service request and other applications within ServiceNow. What is the best way to implement these permissions and expose t...
Powershell script to export the computers from Cmdb_ci_computer table
Dear Team, I'm new to this community and trying to automate one task using powershell. Tried checking in the community for my requirement but couldn't find any. My requirement is From Cmdb_ci_computer table get the computer names starting with the na...
Resolved! Why out of Band devices are being discovered as IP Switches or Routers
Hello Experts, At present in our instance some of the out of the band devices having description "Cisco Integrated Management Controller" are being discovered as IP Switches by discovery. And it is working fine for Dell and HP but not for Cisco. Any ...
Discovery of Azure SaaS and PaaS via Servicenow
Hello Community, Not using Cloud Management Plugin. We have only ServiceNow Discovery. What data collected for below both IaaS and PaaS -Azure PaaS (Is it Service Principal credential needed) -Azure IaaS (Is it Service Principal credential needed) ...
Resolved! Creating an total touched report
I have been asked by the Service Coordinator to create a report that shows the total number times a Service Desk person has updated an Incident or a request. Any ideas or suggestion how I would go about doing that? Would I use the audit table? ...
How do we delete entry points created for Service Mapping?
Hi, I am trying to delete the entry points created in cmdb_ci_endpoint table. We are trying to move our service mapping data to other instance, In that process, we know that entry points are not captured in update sets. So, we tried to export xml a...
Resolved! Guidance around how to represent backup and retention using CMDB
Hello ITOM community, I am looking for some guidance around how to represent backup, retention, and disaster recovery information in the CMDB. We have not yet implemented Discovery. Right now, we have been leveraging the Application and Business Appl...
Need to get the Last logged in User details through Discovery pattern
We have an ask to fetch the last logged in user data through the Discovery pattern. Has this been done by anyone?
Resolved! What is the expected behavior using error=true in transform script ?
I have requirement where onBefore script need to count the errors using error=true. But the challenge here the process NOT picking up next row to execute and stuck/lock the schedular job. How to mitigate this challenge, where I need error counts + er...
Not all ip adresses for Switches and Routers being discovered
I am currently discovery routers and switches for a customer but for some reason the source ip (the ip used to discover the device) is not being mapped to any field in the cmdb, for instance, we discovered a router using the ip 10.50.199.100 so our c...
