Hi Community,Forgive the newb question please We have just had Service Now Kingston installed and have various stream of the implementation project working in tandem. I currently have the event mgmt stream and have a question that i cannot work out ...
I have a Formatter for a UI macro for a knowledge solution...i would like to make it so only people with a given role can see the formatter.Is there an easy way to remove the formatter from the form if someone doesn't have a specified role?
Folks, doing a service mapping on a BMC Control-M Enterprise Manager app. As an entry point, I use TCP with host and port information. There is a pattern already available. Control-M Enterprise Manager is getting discovered and mapped. The deviation ...
Hi all, 1.I have the requirement to add gmail or any mail as a pop3 server in servicenow. if it is not possible 2.when anyone sends email to <instance@servicenow.com>, it should be redirected to my email. Please assist me in doing this! Thanks, Arj...
Is there a way to have a group have the ability to escalate a Service Request? Here is what the business is asking of me; Would like our Level 1 & Level 2 teams to have the ability to receive a call from someone about a request that has already ...
I'm looking for a way to view all software/applications found during Discovery. The thing is that I also want to see OS in this table, but ServiceNow Discovery does not store that in neither cmdb_ci_app table nor cmdb_ci_spkg table. Is there a way to...
Hello, we are discovery more than 2000 printers in our environment. We recently came across an issue where some(50+) printers being discovered as IP router. We are keep on changing them back to Printers but discovery still modifying the class to IP R...
Hi All, Sorry if the question is obvious, I'm still learning about service now - event management. On our instance, we have 2 CIs with exact same name (one is capital, one is lowercase) but one is Retired. I'm trying to bind event to the active CI no...
Working on network switch discovery. The plan is to run an external script to do some ping sweeps and other actions in order to make sure the mac and arp tables are current. Once that script is done doing it's thing, I want it to start an on-...
What is the recommendation for Dev/Test/Prod environments with the CMDB? Do people generally create a CI and use "application instance" for those sub-environments? Or is application instance used for something else? Similarly, for large, diverse prog...
I was looking as part of an orchestration process to get the next available IP address from our Infoblox server.I have used John-James Andersons Scriptable RESTMessage LibraryScriptable RESTMessage Library for ServiceNow-John James Andersen The rest...
Hi sir, I do not have knowledge in servicenow except working on tickets. Currently we have built a brand new small infrastructure and it's domain name is xyz.com. We have setup a monitoring for this infra to monitor server and networks. Installation,...
Hi experts - I am trying to discover a NetApp device without the SMI-S server requirement. I am following the guidance provided here: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/netapp-discovery...
Discovery is populating core_company with data that i dont see linked to CI's (expected to see them on the CI record for Company). When i go to our CI list and display Company column, there are no Companies listed. Why are companies being importe...
Hello, One of my clients is concerned by the impact on MID Servers that Discovery does during each discovery, I've tried measuring the CPU usage using the Service Manager in the Task Manager on Windows, but can't seem to find a correct response. Does...