It creates alerts intermittently — sometimes they are generated, and sometimes they are not. Event rule matches.
Reviewed this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714092.
Updated the "Count Event Process" job, but it is still taking a long time to run. Next action field shows past time. Should we consider increasing the count?
Other points have also been verified.
