Attached KB Article on Incident Report

[Peter B]

Hello Community,

I need help here - I am tasked to create a report that shows how many incidents have KB articles attached to them, any suggestions? On our incident's table, when you scroll down, there is a tab that says " Attached Knowledge" where you can attach an existing KB article that helped resolve the issue. I am looking to find out how to report on this thank you.

[Maik Skoddow · Accepted solution]

Hi @Peter B ,

for your reporting use case you have to add a so called "Related List Condition":

Click on filter icon, then expand section "RELATED LIST CONDITION" and finally select "Attached Knowledge".

After refreshing report you will only get incidents with attached knowledge articles.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Kate Paterson]

Thank you Maik.  I do believe this has solved my issue today.

[Peter B]

Thank you very much Maik, that did the job!

[Susan Thomas]

@Maik Skoddow Hello, I know this is new question on an old post, but I was wondering how to identify the actual knowledge document in the table listing.  I see "empty" in the KNOWLEDGE RECORD field.   I would like for the linked knowledge article number, title and knowledge base to show.  (We are on Quebec and have it configured where using the 'attach' button puts a link on the work_notes of the incident)