We have an API based integration from AppD to the Events table in SNOW, for a variety of reasons we cannot use the full SGC with CMDB integration. For server and infrastructure everything works fine, it passes events, the CI is picked up and off it goes to the right support, however without the SGC when you try to pass an application service name it does not see that as a valid CI and reverts to using the unknown CI process. The best I can tell is with the API setup it is only looking at the top level CI table and does not get into the services table because that is essentially what the SGC does. Does anyone have any thoughts on how I can push application level events to SNOW Application Services in this situation?
