Empowering Enterprises with Flexible, Secure Credential Resolution
Authors: Ram Devanathan (Director, ITOM - ServiceNow), Paul Cleary (Sr. Tech Alliances Product Manager - CyberArk), with inputs from Ashish Kumar (Sr. Software Engineer - ServiceNow)
ServiceNow’s External Credential Storage and Management Application is designed to help organizations securely retrieve and manage credentials from external vaults during IT operations, such as discovery and orchestration, without storing sensitive data in ServiceNow. This ensures compliance, reduces risk, and strengthens privileged access security across hybrid environments.
Building on this foundation, ServiceNow is excited to announce a significant enhancement to our External Credential Storage and Management plugin, developed in close collaboration with CyberArk. Responding directly to customer feedback—with over 60 upvotes requesting this capability—we're introducing REST-based CCP (Central Credential Provider) integration for CyberArk alongside our existing AIM SDK method.
What This Means for You
Organizations can now choose their preferred integration approach for CyberArk credential resolution:
- REST API Integration (New): Leverage CyberArk's REST APIs for streamlined, dependency-light credential retrieval
- AIM SDK Integration (Existing): Continue using the proven SDK-based approach
Both methods support the full spectrum of credential resolution types and query complexities, giving you the flexibility to align with your security architecture and operational requirements.
The Power of Partnership
This integration exemplifies world-class collaboration. CyberArk's technical team provided exceptional support throughout development—from ready-to-use environments to expert guidance—ensuring a robust, production-ready solution that meets the exacting standards of enterprise security.
Customer-Driven Innovation
Your voice drives our roadmap. This enhancement directly addresses feedback from our community, demonstrating our commitment to delivering solutions that matter most to your organization's security posture and operational efficiency.
Key Benefits
✓ Choice & Flexibility: Select the integration method that best fits your environment
✓ Reduced Complexity: REST option minimizes external dependencies
✓ Enterprise-Grade Security: Maintain credentials in CyberArk Vault while ServiceNow MID Servers securely retrieve them for discovery operations
✓ Seamless Integration: Out-of-the-box connectivity between ServiceNow ITOM and CyberArk Privileged Access Security
Ready to enhance your credential management strategy? Explore the External Credential Storage and Management plugin in the ServiceNow Store today.
ServiceNow and CyberArk: Together, securing the enterprise with intelligent automation and privileged access management.
Key Links:
ServiceNow Store App - External Credential Storage and Management Application
Doc Link - Configure the MID Server for CyberArk CCP
Quick reference view (Thank you Notebooklm):
