application in Service Portal is not showing options

[Priyanshu Verma]

So there is an catalog item in service catalog. When i accessed it through service portal that form had no options 

under "choose option field"

whereas the same catalog item form have different option when i opened through the instance. Can someone tell me why and how to fix it?

[Vamsi Sreenivas]

Hi @Priyanshu Verma , can you share the variable configuration for the 'Choose Options'?

[Priyanshu Verma]

i didn't understand it? what do you want me to give you?

[Vamsi Sreenivas]

Hi @Priyanshu Verma , there is a field called "Hide in Service portal" on catalog items. Set this field to false to make the catalog items visible on Service portal.

For more information, see https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728465

Please let me know if you have further questions.

Please mark my answer as Correct and helpful if this resolves your issue.

Thanks,

Vamsi S

[SumanthDosapati]

Hi Priyanshu,

Looks like it is an order guide.

In Choose Options tab, it will show the catalog items which are present in that order guide.

Check the rule base for order guide if it has any items.

Regards,
Sumanth