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Resolved! Set closed date to current date when state changes to closed

This should be fairly simple but I can't for the life of me figure it out.We have a few custom applications with closed fields as well as closed state but unlike incidents the closed date doesn't get automatically populated when the state is changed....

Pete Beesley by Mega Contributor
  • 3858 Views
  • 4 replies
  • 0 helpfuls

How to report against multiple checkboxes?

How can we create a report that pulls in multiple checkboxes from a form? For example, in Demand and Project we have an 'IT Teams Impacted' section where we check boxes for each team impacted.Currently we can only run a report against one checkbox fo...

Tickets being moved to different Assignment group

Hello.There has been an issue that has occurred twice in the last week and i was wondering if someone can provide any info on this:It seems that some user generated ticket, once resolved, are changed/ reassigned to a different Assignment group:, so l...

marte by Kilo Explorer
  • 1878 Views
  • 9 replies
  • 0 helpfuls

Resolved! Change category on bulk amount of tickets

Is there an easy way to move all tickets with one categorization to another and then remove the one category so that we can eliminate tickets being categorized two different ways for the same function?

morrowc by Kilo Expert
  • 1631 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to override only the field label in extended tables?

Hi,I guess it should have been provided from SNC, but i do not want to do damage to the table fields (project task, change etc)...How can I override only the label of a field which is derived from bigger tables (for example: short_description)?Thanks...

skendy by Tera Expert
  • 16818 Views
  • 6 replies
  • 21 helpfuls

glide list and read only

Is there a way to make a glide list (glide_list type) read only with a client script?

ti85man by Kilo Explorer
  • 1322 Views
  • 4 replies
  • 1 helpfuls

Resolved! Loading MIBs: am I missing something?...

Hi,  I'm trying to pull back additional Discovery data from some CI types via SNMP and it appears that the relevant MIB files are not included out of the box - one example is for a Nokia IPSO IP2450. So I found a MIB file on the OID View website ("NO...

IPSO-Serial-Number-XML.PNG
mark_savage by Tera Contributor
  • 4076 Views
  • 5 replies
  • 3 helpfuls

Resolved! List Report - Average the data

My manager was attempting to create a list report and when he was using it, the list had a bottom piece where it averaged out the values. However we have not been able to reproduce this ever since. I having included a screenshot and have attempted to...

ListReportAvgs.jpg

gs.minutesAgo with TZ consideration

gs.minutesAgo(-10) returns time in UTC format when used on a field in a template. It would be nice if there were some TZ consideration in a few new [period]Ago methods. Try these out in a date field on a template and apply the template:javascript:gs....

Can I create calculated fields on a Report?

I am trying to write a report where I return rows with number data fields. It doesn't matter from which table I'm getting the data, as this is a more general question.In any case, I would like to know if it's possible to do any of the following.1. ca...

ewilks by Giga Expert
  • 20749 Views
  • 13 replies
  • 0 helpfuls

Resolved! Self Service Permissions - see all tickets for company

In the past, we've had ticketing systems that allowed self-service users to be defined as "managers" which allowed them to see all incidents/requests opened by anyone in their company, rather than just their own.   We have a customer requirement to i...

kchorny by Tera Guru
  • 2426 Views
  • 6 replies
  • 2 helpfuls