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Hi Guys, I am trying to set the default value of the caller field. The below code is already there, I want to show only the caller who are active could you please help me with the rest of the code? javascript:incidentGetCaller();
Hi,can anyone put me on the right track before I start this piece of work please? I've been asked to look at categorising our Knowledge Base and the client would like 4 levels of categorisation to allow ITIL users to create KB articles and the clien...
How many system administrators (FTE) do you have supporting your instances? and how many process users? We will have about 550 ITIL process users on one production instance, supporting a large customer base at a major university. Thank you,~ Mary
I need to hide the Save and Stay UI Action on the incident form unless the user has a specific role, but I don't want to modify the action directly because it's an OOB function. I've see examples where you can override global UI Actions by adding a U...
In our Change Process we have a change_task state of cancelled which = 9 that is not in our task states. We have a Wait for Condition in our Change workflow that tries to check to make sure all change tasks are closed before moving forward. The chan...
I am discovering windows servers and I have 1 server with DNS domain and 3 others with empty DNS domain.A quick wiki reference shows that "dns_domain" is the variable name which is populating CMDB and it's source is DNS. Now when I search for this va...
what is the hierarchy of field names in ServiceNow as they would be related to an organizational chart. We want to have the org chart translate into SN fields like user - group - department - parent. New to this so looking for advice. Thanks in...
Hello, I'm playing around with Selenium and I would like to automate the login for my "Hello World". If anybody has experience with automating ServiceNow testing with the FirefoxDriver, how do we deal with finding the elements in the the iFrame? ...
Element Descriptor is not documented for calgary. Is there any latest documentation available? Prior to calgary I have used below code to get the choice table name from the field element.var gr = new GlideRecord('cmdb_ci');gr.get('254570386f7fcd0095d...
Hi All, How can I Make a field ReadOnly with Business Rule. Thanks !! Regards,Preety.
When I try to open an INC in my queue I get error message that says "Record not found" I am not able to delete it as when I search for it , it does not show up in production,but it is in my queue? How do i get rid of this? What happened? Why is it sa...
Hi All, I am very new to ServiceNow and very little aware of SN capabilities and its best practices. I need help on deciding MID server is really required for integrating with web services in asynch manner. I have gone through multiple link on wik...
Hi everyone,I have written the below piece of code.bit it is not working.Can anyone please help me on that. var time=current.u_meeting_date; var gdt = new GlideDateTime(time); gs.addInfoMessage(gdt);//this is coming var timeupdated=gdt.addDays...
Hi all,While having a discussion with customer we got a scope of questions we couldn't really get clarified from ServiceNow wiki. Here is the list of questions:About VPN:1) Could you please provide some technical information about VPN implementation ...
I have created a custom table and am attempting to use it on an Inbound Email Action. I have run into a problem however in using GlideRecord to query the table. What is happening is that I will issue a Query and get the expected number of rows ba...
