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I have been asked to create a new metric for first call resolution. Currently we use the out of box (opened and closed (no save etc in-between) The business would like to have a First call resolution that is calculated with the following parameters...
In my deployments I'm always creating reports to filter out connection and other general errors...I've passed this along to the product folks and fingers crossed it will be OOB soon.. but if you would like here's my simple Some of my favourite report...
Hello All,Last week I was loading data fine and importing it. Now when I try to load data I get the error saying header row is null. Any ideas how to fix it?
Dear Gurus, We are doing implementation on ServiceNow and using the SAML 2.0 external authentication from Windows AD. Currently, the certificate is uploaded in the Certificate session and the system is up and running. However, as the certificate wil...
Hi, I have Crystal Reports 2011 and Windows 7 64 bit. I installed the 32 ODBC driver for ServiceNow and configured it according to the instructions in the wiki using the 32 bit ODBC administrator. When I try to connect to the data through Crysta...
Hi, I'm having trouble moving contents of a Time field type into a decimal field type. Client have so far been using a time field entering HH:MM:SS, but now wants to enter a decimal value. So 1 Hour 30 minutes would then be 1,5. Therefor they hav...
What is the difference between gs.log and GsLog?? - Please explain me in detail
I want to generate ONE report that covers aging for Incidents and Changes. Can anyone tell me how to do that? Thanks!
I have the below script set to run on load to automatically set a selectbox, it does not seem to be working, Does anyone know if this will not work on a variable set? I only have two choices available Values 1 and 2 function onLoad() { //Typ...
Hey Everyone! Quick question for anyone who has experience with this. I am trying to automate a checklist for our network security team.I have built a catalog item, created an execution plan that contains all the tasks required, and all of that wor...
Hi, I am ammending our approval request notification email to include start and end dates of the change as well as the business service. the first three are puling in the data in the fields but the rest do not, they just display the field name but n...
Is there a way RITM number to use in a script during the workflow? I know its available in the workflow as I can use it in a mail script during the workflow.
Is there a way to set a list collector mandatory for different conditions? I am trying to make it mandatory for a list collector to have at least 2 values selected. I need to do this onChange with a Client Script. I am not familiar with how list coll...
I am new to the ServiceNow community. I have tried to search for an answer to my question, but not found any matches.I am currently building a Service Catalog item, one of the questions relates to whether the action has to be regularly scheduled, if ...
Is anyone else having problems with their discovery schedules not finishing? I have a total of 3 schedules that I am currently developing for the main corporate network, but two of them never finish - they always have 2-5 that were started but not ...
