Good Morning, This morning we encountered a Priority 1 Incident for a whole office losing their network connection. The cause was quickly determined to be a broken UPS. Once they bypassed the UPS, the network connection issue was resolved and the ...
This should be fairly simple but I can't for the life of me figure it out.We have a few custom applications with closed fields as well as closed state but unlike incidents the closed date doesn't get automatically populated when the state is changed....
Hello.There has been an issue that has occurred twice in the last week and i was wondering if someone can provide any info on this:It seems that some user generated ticket, once resolved, are changed/ reassigned to a different Assignment group:, so l...
Is there an easy way to move all tickets with one categorization to another and then remove the one category so that we can eliminate tickets being categorized two different ways for the same function?
Hi,I guess it should have been provided from SNC, but i do not want to do damage to the table fields (project task, change etc)...How can I override only the label of a field which is derived from bigger tables (for example: short_description)?Thanks...
HiI have routine change view in one of my Dev instance. All i want to do it to copy over to another dev instance. is there any way to copy views from one instance to another?Any help will be appreciated.,thanks
Hi, I'm trying to pull back additional Discovery data from some CI types via SNMP and it appears that the relevant MIB files are not included out of the box - one example is for a Nokia IPSO IP2450. So I found a MIB file on the OID View website ("NO...
My manager was attempting to create a list report and when he was using it, the list had a bottom piece where it averaged out the values. However we have not been able to reproduce this ever since. I having included a screenshot and have attempted to...
gs.minutesAgo(-10) returns time in UTC format when used on a field in a template. It would be nice if there were some TZ consideration in a few new [period]Ago methods. Try these out in a date field on a template and apply the template:javascript:gs....
Is there any significant difference between these two calls? action.setRedirectURL(url);vs.gs.setRedirect(url);
I am trying to write a report where I return rows with number data fields. It doesn't matter from which table I'm getting the data, as this is a more general question.In any case, I would like to know if it's possible to do any of the following.1. ca...
In the past, we've had ticketing systems that allowed self-service users to be defined as "managers" which allowed them to see all incidents/requests opened by anyone in their company, rather than just their own. We have a customer requirement to i...
I'm working on a "Run Powershell" Orchestration activity where I need to run a batch file on a remote server. The command line will be used to add users to our Good Enterprise server. I can run the following command from the command line of the G...
Hi All, Can anyone please assist me how to pull the reports mentioned below from servicenowAlert to Incident RatioAverage Speed of Response for incident.Balance between opened and closed incidents per priority Balance between opened and closed ticket...
I have 3 levels of dropdown, where each dropdown is based on the other, this is loaded via a <g:evaluate>, but I am having issues getting it the relation/reference to work when the user selects the first value.My HTML looks something like this. <sele...
