As an admin, if I personalize lists does it effect all users globally?

michaelrose
Kilo Explorer

I've been tasked with making our lists more user friendly.   If I personalize the list in our DEV instance, all users seem to get the columns as I managed them.

 

It's that simple right?   I just need to reproduce the desired order in PROD as an Admin.   No need for update sets for this function.

1 ACCEPTED SOLUTION

Slava Savitsky
Giga Sage

If you use the gear icon, it will only change the layout for yourself (even if you are logged in as an admin user). If you go to Personalize > List Layout, it will change the layout for all users (except those who have personalized their layout using the gear icon).


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6 REPLIES 6

jcraneNYC
ServiceNow Employee
ServiceNow Employee

Any user can click the gear icon in a list view and add columns to their hearts desire.



If you Personalize -> List Layout, this now sets the default for that list. Anyone who has not modified their custom list will get a default. Anyone who HAS modified their list and attempts to revert to column defaults will get your new default.


michaelrose
Kilo Explorer

So as the admin in Prod, if I change the list layout, it becomes the default view.   If we upgrade to Eureka, does it remain the default view?


Yes and yes! An upgrade will not affect configuration changes such as list defaults.



If anyone has a personalized list, they will need to click the Gear icon in the list, check the Revert to Column Defaults box and then click Save.


michaelrose
Kilo Explorer

thanks