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Windows Server Discovery Failing Despite Valid Credentials

We're encountering an issue with Windows server discovery in ServiceNow. The discovery is failing with the error:"Could not find any valid credentials to authenticate the target for type [Windows]"Here are the details:The credentials used for these s...

Arjun69 by Tera Contributor
  • 715 Views
  • 2 replies
  • 0 helpfuls

Alert is created even though no event rule is applied

We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...

masahironaka by Tera Contributor
  • 4860 Views
  • 9 replies
  • 8 helpfuls

CIS Discovery exam preparation

Hi, I am preparing for CIS Discovery service now certification.   Can any one suggest what study material is essential to clear the exam. Also what is the difficulty level for this exam?   Thanks, Pranita

Pranita2 by Kilo Guru
  • 3810 Views
  • 4 replies
  • 4 helpfuls

Impact representation on a service map

Hi, About the service maps and the impact propagation in this map, I've a requirement where the customer want to represent not only the severity (major, critical,... ) of an alert but the risk level in which the service is running.For example, if a s...

Amar_Be by Kilo Sage
  • 989 Views
  • 2 replies
  • 0 helpfuls

failed to install pattern designer

failed to install pattern designer on a zurich instance PDI andfailed to install servcenow integration installer on a zurich instance PDI

chantalb by Tera Contributor
  • 728 Views
  • 2 replies
  • 1 helpfuls

Event Field Mapping

Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...

GarrettCh by Tera Expert
  • 2179 Views
  • 4 replies
  • 0 helpfuls

Errors with Service Mapping- Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection

We are performing Service Mapping on one of the Service We using, which we were able to Map on Istanbul version. However, after we have upgraded to Kingston, we keep getting the error as below on the entry point itself:   Missing pattern-based outgoi...

De-Duplication tasks and Archived CIs

Hi,  We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...

Canjura by Tera Expert
  • 978 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service (or App) Owner's Dashboard

We're preparing to roll out service maps and one of the deliverables I'd like to create is an App Owner (eventually, Service Owner) dashboard that shows the viewer: For all apps I own, these are the ones that are listed as being Impacted by an Incide...