Hi All,
Does anyone have MID server integration implemented in their instance, through which sctasks are created automatically ?
As per current configurations, the assignment group is supposed to get populated automatically. based on the location of the 'Requested For'. What I mean is, there are different assignment groups based on the user's location.However, the sctask after getting generated, does not pick up the user's location. Hence, the location and subsequently the assignment group is empty. This is happening even though users' location are populated already, well before the sctask is raised.
This issue is not replicable in subprods.
Pls can someone let me know whether they faced this issue on their/customer instance ?
Any help would be appreciated.
P.S : I wasn't sure of the right forum, so I'm asking this question here.
