AWS ALB Service map

Kody · ‎06-21-2023

Hello,

I created an application load balancer on my AWS account and it is discovered as an cloud load balancer CI record on my ServiceNow instance.

Some EC2 instances are connected to the ALB and they also exist as CI records.

Is it possible to run top-down discovery from All > Service Mapping > Serivces > Application Serivces etc and configure them as a Service Map?

What should be the entry point when it is possible?

Do you already have that experience?

SiD2 · ‎06-22-2023

Hi @Kody

Any service is accessible through some URL; for example, a finance service in your org that manages emp payrolls has an associated portal and URL. So given that URL as an entry point for a service, there can be an LB or web server immediately behind that which hosts or exposes the payroll service. Further, it would discover all the way to the DB this service is made up of.

So you need to select the "HTTPS Endpoint" entry point and add your URL of the service, and it should map to the LB CI ideally, provided the URL is mapped so.

I hope you understand; please let me know if you have any questions.

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komal37 · ‎07-11-2023

Has anyone worked on building Service Maps for application services which are hosted on cloud based load balancers (AWS). ALB and NLB load balancers.

Also how do we discover a NLB, what pattern and which type of credential is used to discover a NLB load balancer.

SiD2 · ‎07-11-2023

Hi @komal37

OOB, we already have a pattern "Amazon AWS - Application and Network LB (LP)" to discover both types of LBs.

You can give the entry point URL of the service which underlying uses these LBs or directly the LB URL and start discovering the map.

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