AWS discovery is not discovering any VM's

Nik Amy
Tera Contributor

‎09-18-2020 08:10 AM

Hello,

AWS discovery is not discovering any VM's.

I did apply workaround mentioned for PRB1396922 but dint help.

What could be the reason.

PS I am suing this option to discover the VM's

find_real_file.png

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Vivektietsood
Tera Guru
Tera Guru
In response to Nik Amy

‎09-20-2020 11:24 PM

okay. You are right. ServiceNow does not give details of the rights on the target machine you want to scan, but it is a generally accepted rule that you need to have admin privileges, so please start with that.

Please try to run quick discovery first by giving the IP of the server or VM you are trying to scan to ensure that there are no problems before running the discovery at data center level. 

 

 find_real_file.png

 

Please like or accept solution so that it helps others too

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Vivektietsood
Tera Guru
Tera Guru

‎09-20-2020 11:45 PM

Another reason I think you should try quick discovery is the following:

There is a known error when Shazam tries very large IP ranges which in your case might be a data center, so my suggestions try:

- quick discovery first

- short IP range which should be the VLAN to which this particular VM belongs

Please refer to this:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0693814

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