Hello, We are new to ServiceNow. We are recently adopting a Change request in our environment to use. But I'm having an issue with the tech accessing the Change Request form in their backend portal. Techs have the Itil, sn_change_read, and sn_cha...
Hello Everyone, I am trying to populate data into choice field from the table and i have no idea how to do this. My issue is: I would want to select the typer of share and when i click on file share in the second choice list i would want to populate...
We are currently using SCCM to pull in assets, and just kicked off a project to begin utilizing discovery. We have a bunch of retired assets that were previously pulled into our instance that are now retired. We're looking for a way to automate chang...
Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...
Hi, Hope you all doing good. Could you please let me know if it is possible to do Service Mapping for SaaS or PaaS applications? 1) Need inputs if infra/app services are managed by client 2) Need inputs if infra/app services are managed by 3rd party ...
Hello All, I need some inputs on below usecase. The alerts are being marked as Maintenance = true when there is any change scheudled for the CI and hence as the rule is active "CI in Change Window" hence that specific alert is not proceeding for inci...
Hi, I am unable to discover the CIs via Discovery schedules. It is giving me an error" Active couldn't classify, No WMI connection", however when I am running the same CI via Quick discovery, it is working fine. Please suggest.
When ServiceNow Discovers Azure, how does Discovery determine the correct ServiceNow CI Type to create? That is, when ServiceNow Discovers an Azure object of type "virtualMachines", Discovery creates a CI of CI Type "cmdb_ci_vm_instance". Some types ...
Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...
Hello all can anyone help me how to send a email notification when the mid server goes to down. Thanks Piyush
Hello All, Created an extension for Alcatel routers as the OOB network router pattern was unable to retrieve serial number and relations. Upon debugging the extension created, getting the following error as Scalar variable type. Also tried variable t...
For Azure discovery , we can use cloud discovery in Servicenow But there is another option for Service Graph connector for azure Is there any difference scenario to be use for cloud vs service graph connector for azure ? or its our wish to be choose...
I am running a Certificates discovery on an in-house MS CA root cert server. I used template_list of 'all' in the pattern "MicroSoft CA - Certificate Management".It discovers about 700 certificates. The client insists that the server has issued over ...
There now seems to be two out-of-the-box MS SQL Database classes in the CMDB. The original was cmdb_ci_db_mssql_catalog which extends the cmdb_ci_db_catalog table. If I recall correctly, I think MS SQL discovery used to put MS SQL Databases in this t...
Hi Everyone, We have a request to add new Servers to ServiceNow. When i run discovery, there is an error in ECC queue called -Adding Target to blacklist. No valid Credential found for target types [SSH Password, SSH Private key]. Could you please let...
