Hi Community, Currently, we are facing an issue during discovery of windows servers. During discovery we are getting credential issue, when we test the credentials of those windows servers credential test is also failing. And as per windows admin tea...
While establishing service mapping , I am having some issues ;1) ServiceNow Service mapping CI discovery into DB configuration is not customer-specific.The Service Mapping process currently connects to all the databases, but we need to limit it to on...
Hello,I'm trying to launch debug on pattern "Amazon AWS Service account"This pattern has input parameters that I need to set.I see the debug windows has a "manual entry" option, with an "Input Data" text box.But I can't find any doc that explains the...
Hi Experts,What are the tables involved in Service Mapping? How are Application Services, Business Application, and Business Services are different from each other and how are they being used in CMDB?
Hi, We are trying to setup Jamf connection using Service Graph Connector. we are following Guided Setup, but while testing connection using 20 records pull, it gives below error. Error: Unable to make a connection to JAMF API call. Please check your ...
Hi, I am aware that events are kept for 5 days and alerts for 90 days,I was able to find what purges the events in the table rotation. But, I am unable to find out what purges alerts after 90days.Can you please provide me with the job name, business ...
Hello Everyone!I am trying to test Secret Management in my PDI. However in PDI, only the Secret Management core plugin is available but I need to test the enterprise version of the same. Is there a way to download the enterprise plugin in PDI? I have...
All, I have a question about the version of Java that is run by the MID servers WRT licensing. Is it dependent on the client to make sure that they have licensing for that version of Java running on the MID servers? Or does ServiceNow provide the l...
The SAM discovery policy is defined to execute every 4 hours. What determines the execution time? Does the ServiceNow Instance store the last execute time and then every 4 hours send out the “Sam Advanced Discovery” check request? Is the timeout s...
Hi. I'm trying to discover Azure Cloud resources. I've been supplied with the necessary Keys and IDs to set up the Service Principle credential, which tests ok, and a Subscription ID to use in the Service Account. I can pull in the data centers witho...
Hi I'm trying Event Management.When I configured the Zabbix connector and tested the connection, I encountered the following error:Connection test failed: RESPONSE ERROR : < Code - -32602 > < Message - Invalid params. > < Description - Invalid parame...
Hello, Some end users are able to submit the timecards on project tasks. We need to restrict to submission of the time cards when the project task is closed. if we restrict, does it affect any other functionalities? Thanks in advance
Hi All,Please share inputs on how an AMB message is sent to the MID Server’s channel.ServiceNow portal says:"The MID Server opens a persistent connection to the instance through the Asynchronous Message Bus (AMB) Client and listens on the /mid/server...
When I click on Discover Datacenters It shows this error 'Error :Failed to process the payload for translator List_Datacenters_Response_Processor com.snc.cloud.mgmt.modules.svccatalog.orchestration.BPOException: Failed to process the payload for tra...
For a hardware asset, how do I add a new substate to an existing state, and how do I add a new state? Want to use the "stockroom" feature and have a custom value for something that is "in stock". Replies are appreciated. Thanks.