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relating virtual server to vm instance

Hi all, with servicenow ITOM we are collecting the cloud meta data for AWS and Google. this gives as you all know the data till the vm_instance.The actual virtual machines that are running the os. we are not providing via ITOM discovery but via anoth...

How to Find SNMP OID - F5 Load Balancers

Hi All,I need to find the OIDs of our F5 Load Balancers.I've been given the IPs by our Infrastructure team, but on discovery am getting one of the three following errors:Alive, not active, not classifiedAlive, couldn't classify, now finishedNot a rea...

Tom104 by Tera Expert
  • 3112 Views
  • 3 replies
  • 0 helpfuls

IBM HMC and AIX server discovery

Good day experts, Is there an order to discover HMC and AIX servers? Should I discover one first then the other? Thank youbk

BK14 by Mega Guru
  • 1387 Views
  • 2 replies
  • 2 helpfuls

Resolved! NGINX

  

Dallas2 by Tera Expert
  • 1063 Views
  • 2 replies
  • 0 helpfuls

Resolved! Use Regex in Event Management Rule

Hi,I am trying to create an event management rule where I want to match a Regex condition. But while adding the Regex condition the event rule is not matching the event.Cannot find any document regarding this, and previous community posts say that th...

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windows server not getting discover in ServiceNow

Hi Community, Currently, we are facing an issue during discovery of windows servers. During discovery we are getting credential issue, when we test the credentials of those windows servers credential test is also failing. And as per windows admin tea...

service mapping issues

While establishing service mapping , I am having some issues ;1) ServiceNow Service mapping CI discovery into DB configuration is not customer-specific.The Service Mapping process currently connects to all the databases, but we need to limit it to on...

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ihabeeb by Tera Contributor
  • 2457 Views
  • 5 replies
  • 2 helpfuls

Before BR with Update

Hi , I want to remove update from this BR. Is there a way to remove update from the Script and Glide Api.     updateChildren('comments', gs.getMessage('Comment copied from RITM'));   function updateChildren(fieldName, msg) {    var rec = new GlideRec...

karthik65 by Tera Guru
  • 754 Views
  • 7 replies
  • 0 helpfuls

Service Mapping Tables

Hi Experts,What are the tables involved in Service Mapping? How are Application Services, Business Application, and Business Services are different from each other and how are they being used in CMDB?

AJ5 by Tera Contributor
  • 3556 Views
  • 7 replies
  • 5 helpfuls

Resolved! Alert table em_alert

Hi, I am aware that events are kept for 5 days and alerts for 90 days,I was able to find what purges the events in the table rotation. But, I am unable to find out what purges alerts after 90days.Can you please provide me with the job name, business ...

George18 by Tera Expert
  • 1896 Views
  • 1 replies
  • 1 helpfuls

Resolved! Pattern table empty field population with first row values

Hi,I'm stuck on a pattern development solution which can't be that hard, surely?I have a table as a result of parsing a config file in which the first rows fields contain default values and all subsequent rows may or may not be populated. If there is...

Resolved! Secret Management in PDI

Hello Everyone!I am trying to test Secret Management in my PDI. However in PDI, only the Secret Management core plugin is available but I need to test the enterprise version of the same. Is there a way to download the enterprise plugin in PDI? I have...