Azure Datacenter dependent on Cloud Service Account?

Niklas Peterson · ‎09-15-2022

Hi,

When running Azure Discovery, Azure Datacenters are created per Service Account. Instead of having one West Europe Datacenter it creates one per Service Account. When you have lots of Azure subscriptions that means thousands of Azure Datacenters.

The identification rule is Dependant and there is a dependant relationship between Azure Datacenter class and Cloud Service Account class, so from that perspective it is doing what it is being told.

But why? What's the point of having one Azure Datacenter per Service Account? Wouldn't it make more sense to have just one West Europe and relate all Service Accounts to that one? What am I missing?

Regards
Niklas

Harneet Sital · ‎09-15-2022

Hi @niklaspeterson

We have exactly the same issue with GCP Cloud Discovery and the ServiceNow support team has come back with this -

* There is no fix for multiple datacenters. We build datacenters for each service account and it is by design*

Ideally, as per the design, the relationships are formed with Service Accounts and Datacenters hence each record is considered as unique. Can't even clean up, they will get created again.

I could find this article too which confirms the same and seems like there is no fix to this - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002544

-Harneet Sital
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View solution in original post

Shantanu1 · ‎10-10-2022

Hi @Ram Devanathan1 ,

Thanks for the explanation, I am facing a similar issue with Azure/AWS/GCP Discovery and hence wanted to check if you could please let me know in which specific ServiceNow version we can expect a fix to be released.

Regards,

Shantanu

FS1 · ‎05-06-2024

Hi @Ram Devanathan1,

We are facing the similar issue where we have datacenter records in lakhs. Is there any solution introduced for this issue. we want to reduce this datacenter records count.

kashif_ansari · ‎09-13-2023

Hello @Ram Devanathan1
We have the same issue with Service graph connector for Azure where different entries are created for datacenters for each subscription. The issue we face is same CI is available multiple times on incidents, changes etc and user cannot identify the CI to be selected.
Do we have a workaround for this issue.

@Harneet Sital the idea you submitted cannot be accessed.
Any suggestions if someone can help!

Ram Devanathan1 · ‎09-13-2023

i am looking for 1:1 discussions to present our proposed solution and learn more on your particular setups.

@kashif_ansari @Niklas Peterson @Harneet Sital request you to reach out to me at ramkumar<dot>devanathan<at>servicenow<dot>com from your official email id.

Please mention the timezone you work in, so i can go ahead and setup meetings.

Ram

kashif_ansari · ‎09-14-2023

Hello @Ram Devanathan1
Sent the email from my official id with the details requested. Looking forward to connect!