azure monitor

StephenM
Kilo Guru

‎05-23-2022 01:36 PM

Having issues with Azure Monitor push connector.

Azure recently introduced a feature where you can send test payloads to Action Groups.  This is helpful and confirms that I can receive Azure Monitor alerts of all types, except Billing. They haven't yet created a Common Alert Schema for Billing yet.

All other show up as Events within my ServiceNow instance.

However when I go and add this action group to other Azure Monitor Rules I don't get events generated.  I can see that the action group ran and I enabled debugging so I can see the data reached my instance but no event is generated and I can't seem to find any errors posted either.

Anybody else have this problem?  Any suggestions on how to troubleshoot?  I am guessing that the payload that is coming across is failing one of the scripts. Either the flatten script https://<Instance>.service-now.com/sys_script_include.do?sys_id=615169985bd5a010ea1d1b800481c7e3

or the inbound script https://<Instance>.service-now.com/nav_to.do?uri=%2Fsn_em_connector_listener.do%3Fsys_id%3D86e882ea5bf61010ea1d1b800481c70c

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StephenM
Kilo Guru

‎06-17-2022 02:10 PM

It appears that this issue is due to the value configurationitems being null in the payload from Azure.  

The transform script only does the event creation per configurationitems so if none are listed it never runs.

 

I have an open case with Microsoft to see why this data would be missing.  I don't know if its an issue with how are Azure Rules are written or something more global.  

Is anybody using the connector successfully?

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