CA Spectrum Connector Definition

[Sachin Pratap S]

Hi,

We are planning to integrate CA Spectrum with ServiceNow to pull events as part of event management.

We have successfully implemented HPOM integration using OOTB Connector Definition. But for Spectrum we do not have OOTB Connector Definition. I see that connector definition for CA Spectrum is available on store.

I wanted to check other possibilities to implement it, is there a way that we can create definition. If we can then what will be the process and challenges.

Please let me know ideas on this or we must buy connector from store

Regards,

Sachin Pratap Singh

[DuaneNMore · Accepted solution]

You should be using the REST Table API for the em_event table; at least that is how we did it. You should do filtering of events as Ashutosh notes; one reason for this is simply that sending events for CIs for which you will never take action, still may count in license count (based on your agreement).

For these events to make it to incidents they have to go through 2 rounds of rule processing. The event rules which bind the event to a CI and create an Alert; and alert rules which may perform some automation but also would generate the Incidents.