Callouts from Alerts

[amit_bt]

Hi There,

I am trying to achieve callouts functionality from an alert. As we know that we can trigger callout flows from Callout Trigger rule but alert table is not showing in Trigger rule.

Is there any way you can use existing from which triggers callouts from incident and trigger callouts from alerts?

Hope someone suggest

Amit Thakur

[AJ-TechTrek]

Hi @amit_bt ,

Callout function will be triggering on incident table as I know, as Alerts will actionable only using the Incident, Please check with Incident table.

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[amit_bt]

Thanks @AJ-TechTrek for your response. But this also can be done from alert table. You are right that trigger rule only from task or extended table but you can inclide in trigger rule configuration with any table and use existing OOB flow to trigger call out.

We have achieved this. Thanks.