Can I set some variables in multiple line text field?

Kohei4 · ‎07-20-2020

Hi,
I would like to set some variables in CI comment field in multiple lines during discovery.
I know there is "Set Parameter Value" operation in the pattern designer.
Can I set variables in multiline text like below?
<Comment field>
Variable A: xxxxxx
Variable B: yyyyyy
Variable C: zzzzzz

SiD2 · ‎07-20-2020

Hi,

You can definitely have multi line text i guess, but the pattern designer doesn't have direct capability. So you need to use eval scripts to format the multi line text.

In the same step in Value field, type EVAL() and then you get edit option beside and then select "Other" in top right for groovy code.

Please refer the 2nd example in groovy section in below KB and you can add multi line text accordingly.

Please refer this KB article in how to write eval scripts.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0647736

Please mark Helpful / Accept Solution so that it helps others with similar questions.

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Ashutosh Munot1 · ‎07-21-2020

+1 to Sid.

-Ashutosh