I am reviewing the documentation for ITOM licensing, and I need clarification on the different information presented in the documentation. I have seen different documentation updated within a week of each other with conflicting info, so that is why ...
Setting up the Okta Spoke. Running into the issue where I need to retrieve the users from an Okta group but unable to. How do you retrieve the users from an Okta group using the Okta spoke? Thanks!
Hello All, I need help to get the PDF ebook of event managment. if anyone have kindly share here. I tried to find on now learning portal but unable to get it. Regards,**bleep**al Hale
OOB Discovery populates each discovered computer serial number field with the baseboard serial number. We are looking to replace that with the bios serial number, which matches our Asset Tags. I have tried by deactivating some o the WMI fields in t...
Hello Experts, At present in our instance there are thousands of duplicate relationships are present in CI relationship Table. I want to clean this table.For this i am running the Background script in my sandbox to validate if it works fine or note. ...
Hello, I have the SolarWinds Service Graph Connector configured in my environment but it isn't pulling in the Serial Number for any of the devices. The HardwareSerialNumber field on the staging table shows up empty. I would like to understand if this...
I have added the Assignment Group field to the Alert form and done some modifications to the Script Include so that it should use the Assignment Group on the Alert record when it's creating an incident record and assign the INC to the same group as t...
https://docs.servicenow.com/ja-JP/bundle/sandiego-it-operations-management/page/product/discovery/concept/c-UsingPatternsForHorizontalDiscovery.html#pattern-orchestrator I saw the documentation about the orchestrator input,"Use the 'CI Type' field t...
I have events coming in continuously with almost same duration (lets say 2mins) between consecutive events. The events have same message key. I want to understand how the event rule threshold works and how many alerts get generated in a day for the c...
We are facing issue in Cloud Discovery for AWS with ServiceNow. 1. Created AWS Master accounts and credentials with secret key provided by AWS team 2. Created Service accounts and did discover datacenter and all the datacenter and sub accounts are ...
Possibly brain-fog, but I can't figure out how to parse a comma-delimited string variable value into multiple variables in a Service Mapping Pattern I'm writing. Here's what I mean: I have a variable that contains a,b,c,d,e,f,g but I don't know how m...
Hi All, We are converting from LDAP to LDAPs. Please answer my below queries.1. I want to enable the port 636, what should be the source and destination IP addresses? In my view, the source is where LDAP is installed and the destination is where AD i...
Hi to the community, I've one question regarding the PaaS Resources within the ITOM licensing. We're using Azure as main cloud plattform, and I'd need to count all PaaS Resources, to get an rought overview of all subscription units (SU).Is there some...
Hi All, In the Change Workflow for a particular group i need to calculate the % approvals.If the % of Approvals greater than 50% then only it is supposed to be Approved.For this wrote a code and its working fine but i gave that in "APPROVAL USER ACT...
We have started using Event Management and its been a really long time for me and I'm getting the following and people are asking if it can be prevented and I cannot find anything that indicates I can change it. We have an Event rule for solarwinds...