Can't debug a Extension Section, "Make sure the steps are compatible with the current attributes and variables values."
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-06-2020 11:48 PM
Hello,
I'm very new to ServiceNow discovery and trying to learn here. 🙂
I've tried to create an extension section under the pattern "Windows OS - Desktop" and whatever step I add, i get this:
"Test failed: Make sure the steps are compatible with the current attributes and variables values."
If I run a discovery with the pattern it fails at the last step with:
"Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details."
Even if I only create a variable in 1 step, it still fails. I've looked at some youtube videos and read a lot online, all guides on extension section is really simple and easy. What am I doing wrong?
Thanks!
- Labels:
-
Discovery
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-07-2020 04:33 AM
Yes, I tried to sync the patterns now and it gives the same error. And I checked so that the midserver was updated.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-07-2020 05:00 AM
Hi,
What if you test this extension section in debug mode.. still same issues?
Thanks,
Ashutosh
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-07-2020 05:25 AM
Hello, yes, I'm still getting the same issue/error.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-07-2020 06:53 AM
Hi
Can you try modifying that step with Transform table and use the main CI name and set some random CI attribute with some value and then try publish, sync to mid and then try running discovery.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-08-2020 02:42 AM
Hi,
How do I transform table? I removed all fields that I added to the table and removed the extension. Then I synced to mid server.
Then I tried to create the extension again, but I got the same error.
/Fredric