Can two pattern trigger for same process?

nicks8850
Tera Expert

I have a scenario where two applications are using same process. I have two classifiers with diff condition based on parameters and they match the process independently as we expect. However I see one of these patterns is only triggered during scan. Has anyone come across such scenario and what is the recommendation here.

 

Can we discover these two applications based on the single process?

 

Thankyou,

Nirmal Sharma

2 REPLIES 2

Its_Azar
Mega Sage

Hi there @nicks8850 

 

Yes even if both classifiers match, Discovery will generally trigger only one pattern for a process based on priority/classification logic.

Recommended approach is to use one classifier/pattern and distinguish the applications inside the pattern using arguments, ports, config, etc.

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Kind Regards,
Azar
Serivenow Rising Star
Developer @ KPMG.

Tanushree Maiti
Mega Patron

Hi @nicks8850 

 

Refer these KBs.

KB0746729 Multiple application patterns complete successfully for dependent CI class but only one ap... 

KB1584650 ITOM Content Service Discoverable Applications 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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