Cannot Upgrade version utah-12-21-2022__patch4-hotfix2a

[Le Son]

Hi,

I are having problems cannot upgrade new version for Mid Server and status of Mid Server is Down.

I cheked logs of Mid Server and recevied error message as below.

I also tried ping to instance => Ok

In addition, I tried test connect to instance via port 443 also success.

But test connect to ocsp.entrust.net via port 80 failed.

Whether reason of about cannot upgrade version is cannot connect to ocsp.entrust.net?

2023-08-09T00:00:30.055+0800 WARN (AutoUpgrade.3600) [OCSPCheck:544] OCSPCheck connection timeout: http://ocsp.entrust.net
2023-08-09T00:00:30.055+0800 WARN (AutoUpgrade.3600) [HTTPClient:828] Request not sent to uri= https://XXX.service-now.com/MIDAssignedPackages.do?SOAP : org.apache.commons.httpclient.HttpException: The host did not accept the connection within timeout of 10000 ms *.service-now.com: The host did not accept the connection within timeout of 10000 ms *.service-now.com
2023-08-09T00:00:30.056+0800 ERROR (AutoUpgrade.3600) [InstanceSOAPClient:139] SOAP Request: <SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="http://www.service-now.com/GetMIDInfo" xmlns:m="http://www.service-now.com" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Body><m:execute><mid_id xsi:type="xsd:string">431a89d21b305d1070105423164bcbe2</mid_id><os xsi:type="xsd:string">windows</os><arch xsi:type="xsd:string">x86-64</arch><installed_packages xsi:type="xsd:string">mid-core.utah-12-21-2022__patch1-hotfix1b-05-01-2023_05-15-2023_1848.universal.universal.zipcommamid-jre.utah-12-21-2022__patch1-hotfix1-03-31-2023_04-01-2023_1922.windows.x86-64.zip</installed_packages><jre_version xsi:type="xsd:string">11.0.16.1-sncmid1</jre_version></m:execute></SOAP-ENV:Body></SOAP-ENV:Envelope>
2023-08-09T00:00:30.056+0800 ERROR (AutoUpgrade.3600) [InstanceSOAPClient:139] SOAP Response: Status code=0, Response body=null
2023-08-09T00:00:30.056+0800 ERROR (AutoUpgrade.3600) [MIDServer:136] Synchronous HTTP request to the instance to query for assigned-packages failed.
com.service_now.mid.dist.upgrade.UpgradeException: Unable to refresh packages. Request not sent to uri= https://XXXX.service-now.com/MIDAssignedPackages.do?SOAP : org.apache.commons.httpclient.HttpException: The host did not accept the connection within timeout of 10000 ms *.service-now.com
at com.service_now.mid.services.Packages.refresh(Packages.java:129)
at com.service_now.mid.services.Packages.refresh(Packages.java:134)
at com.service_now.mid.MIDServer.canUpgrade(MIDServer.java:134)
at com.service_now.monitor.AutoUpgrade.run(AutoUpgrade.java:92)
at com.service_now.monitor.AMonitor.runit(AMonitor.java:156)
at com.service_now.monitor.AMonitor$MonitorTask.execute(AMonitor.java:149)
at com.service_now.monitor.base.AMonitorTask.run(AMonitorTask.java:29)
at java.base/java.util.TimerThread.mainLoop(Timer.java:556)
at java.base/java.util.TimerThread.run(Timer.java:506)
Caused by: java.lang.IllegalStateException: Request not sent to uri= https://XXX.service-now.com/MIDAssignedPackages.do?SOAP : org.apache.commons.httpclient.HttpException: The host did not accept the connection within timeout of 10000 ms *.service-now.com
at com.service_now.mid.MIDAssignedPackagesQuery.query(MIDAssignedPackagesQuery.java:84)
at com.service_now.mid.services.Packages.determineAssignedPackages(Packages.java:234)
at com.service_now.mid.services.Packages.refresh(Packages.java:122)
... 8 more

[Maik Skoddow]

Hi

did you enable IP Address Access Restriction recently on your instance? If so add a "Allow" rule in the configuration for http://ocsp.entrust.net

Maik

[Le Son]

Hi, Can you for me know, How to enable IP Address Access Restriction?

[Maik Skoddow]

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/login/task/t_AccessCo...