Category/Subcategory to load based on user roles

Not applicable

‎08-14-2008 01:47 PM

I'm sure there's a way to do this, but can't figure it out...so here I am posting...

I'd like to have certain categories and subcategories on the incident form visible to specific users for routing purposes. Is there a way to set categories/subcategories to show based on user roles?

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6 REPLIES 6

Mark Stanger
Giga Sage

‎08-14-2008 02:04 PM

You can do this using client scripting. Take a look at the following wiki article. There are examples there on how to check for a specific role and how to remove options from a choice list.

http://wiki.service-now.com/index.php?title=Client_Scripts


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john_walsh
ServiceNow Employee
ServiceNow Employee

‎08-14-2008 02:05 PM

Domain Separation would allow you to accomplish that. Obviously complicates things though in other areas though...


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brozi
ServiceNow Employee
ServiceNow Employee

‎08-14-2008 02:05 PM

Mark

this may give you a start. It is a client script that will check if the user has role of admin or itil. The only issue is you have to then maintain a script as you update, but it would work. See if anyone has a cleaner way.. 


function onLoad() {
  var isITIL = g_user.hasRole('itil');
  var isAdmin = g_user.hasRole('admin');

if (isAdmin){ //return if admin and allow all fields
    return true;
} else {
if (isITIL){ // if itil remove hardware
    g_form.removeOption('category', 'hardware');
  }
 }
}


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CapaJC
ServiceNow Employee
ServiceNow Employee

‎08-14-2008 02:06 PM

Only with client script, I believe:
http://wiki.service-now.com/index.php?title=Client_Scripts#Test_if_the_current_user_has_a_role
http://wiki.service-now.com/index.php?title=Client_Scripts#Remove_an_Option_from_a_Choice_List

You'd test for a role, then add/remove choice list options based on the user's roles.

Easy for category, but for subcategory it might get tedious to script! Maybe someone else has a better solution.


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