Certificate and Inventory Management question - DigiCert, AWS

p_n
Tera Guru

We have followed ServiceNow docs and configured credentials, discovery schedule for DigiCert. But when run the discovery, still getting this error. And not discovering certificates. Mid server is working, and verified the parameters. Is there anything that needs to be done with credentials/API key?

Certificate List is Empty - Please check Credentials and Configurations (ca_api_url, ca_api_version, include_cert_status) , Pattern name: DigiCert - Certificate Management, To Check Pattern Log

Also, what type of certificate discovery can be used for fetching AWS certificates?

10 REPLIES 10

I was referring to within certificate and Inventory Management. But I will check AWS certificate manager. 

Abhishek19857
ServiceNow Employee
ServiceNow Employee

this pattern is part of Certificate and Inventory management store app.

Abhishek19857
ServiceNow Employee
ServiceNow Employee

Hi, 

Regarding this error : Certificate List is Empty - Please check Credentials and Configurations (ca_api_url, ca_api_version, include_cert_status) , Pattern name: DigiCert - Certificate Management, To Check Pattern Log
I am hoping that Instance is not in Utah patch 1. Please confirm it

Instance is in Washington release.

Abhishek19857
ServiceNow Employee
ServiceNow Employee

Then it is probably a configuration issue, Please share the screenshot of the configuration of Digicert in your environment.