Certificates for MIDServer

Nisha30 · 3 weeks ago

Hello ITOM Experts,

We have MidServer up and running. Firewall ports are opened.

Need to clarify do we need to import certificates (SSL/ TLS) to communicate from Midserver to devices.

1. Can the certificates be uploaded in ServiceNow instance in certificate module instead of using keytool to import certs mentioned in document. SSL Certificate

My confusion is do we need to do both ways or either way (uploading the certificates in servicenow) and then restart midserver works ?

Please assist.

Thanks

VivekSattanatha · 2 weeks ago

Among the devices you listed, vCenter is the only one that uses API-based discovery. If you encounter a certificate missing error, you can resolve it by either opening the vCenter URL from the MID Server’s browser and installing the certificate into Windows’ trusted root store, or by manually adding the certificate to the MID Server itself. You do not need to add this certificate to the ServiceNow instance.

View solution in original post

VivekSattanatha · 2 weeks ago

Hi,
Could you clarify which types of devices you mean here? Typically, certificates aren't required for discovering standard devices such as Windows machines, Linux servers, or network components.
Regards,
Vivek

Nisha30 · 2 weeks ago

Hi @VivekSattanatha

vCenter

windows

Linux

storage

SNMP based

SQL DB

VivekSattanatha · 2 weeks ago

You do not need to add any certificates into the MID Server or the ServiceNow instance to discover these devices

Nisha30 · 2 weeks ago

@VivekSattanatha for vecnter it gives error in logs that SSL certs missing