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10-16-2025 04:27 AM
Hello ITOM Experts,
We have MidServer up and running. Firewall ports are opened.
Need to clarify do we need to import certificates (SSL/ TLS) to communicate from Midserver to devices.
1. Can the certificates be uploaded in ServiceNow instance in certificate module instead of using keytool to import certs mentioned in document. SSL Certificate
My confusion is do we need to do both ways or either way (uploading the certificates in servicenow) and then restart midserver works ?
Please assist.
Thanks
Solved! Go to Solution.
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10-22-2025 03:48 AM
Among the devices you listed, vCenter is the only one that uses API-based discovery. If you encounter a certificate missing error, you can resolve it by either opening the vCenter URL from the MID Server’s browser and installing the certificate into Windows’ trusted root store, or by manually adding the certificate to the MID Server itself. You do not need to add this certificate to the ServiceNow instance.
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10-29-2025 07:23 AM
i was able to i mport the SSL certs for vcenter succesfully using servicenow keytool command. Thanks all
