- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-26-2015 09:32 AM
Is there an easy way to move all tickets with one categorization to another and then remove the one category so that we can eliminate tickets being categorized two different ways for the same function?
Solved! Go to Solution.
- Labels:
-
Service Mapping
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-27-2015 12:54 PM
Assuming you're an admin, you can also do it in the front end.
Get a list view that shows only the tickets of Category X. Right click in the list view header and select "update all"
On the update form that comes up, change the category to what you want.
Done.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-29-2015 08:51 AM
Thanks for the information on using the Update All feature to update the categorization on multiple incidents at once. I tried this out in our Test environment and it worked like a charm.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-30-2015 06:23 AM
Sweet! My first "Correct Answer!"
