UI policy vs Data Policy
Can anyone tell me difference between UI policy and Data Policy?, and also Best Practices while defining them
Forum Posts
Credential Issue
Hello CommunityCan anyone please guide me on below scenario based question:-When performing the discovery of an Subnet (/24), In those around 20 Machines are getting failed & getting an error " Active, Couldn't Classify" do we have to perform "Test...
Resolved! MID server selection
We're using ITOM Discovery to populate our CMDB with data from our cloud accounts, however, most schedules are set up to use any available MID server. This becomes an issue when we need to do any type of work on any specific MID server as they could ...
On classification script
Hi GentsI hope for all reading users a great 2026! I post this mine in order to have a quick help on the feature called "On classification script" (https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/referenc...
Resolved! Reports - Creating a Database view for reference field
Hi,I am looking for some guidance.Requirement:Create a report for Approved and Closed/Completed Requested Items (RITMs/Requests) that also displays catalog variable data.The report needs to include the following fields:Customer NameAccount Number (Ca...
Accessing metrics gathered by the "MS Exchange default checks and policies" ACC definition
We're looking at creating Alerting rules based on the metrics that are returned from the ACC definition - MS Exchange default checks and policies Does anyone know how to get at the metrics to view what's gathered? They don't seem to be as accessible...
Is there a way to associate AWS accounts with their corresponding CI?
I am currently performing a discovery of configuration items (CIs) in AWS using SGC. The account number appears concatenated as a string in a field of the sys_object_source table, but I am looking for a way for this account number to be automatically...
Error: Access denied. Script returned status 3 using account local MID server service credential.
Hello Everyone,I am trying to use the “Add User to Group” orchestration action. When I run this action, I encounter the following errors:IPaaSActionProbe | Access denied. Script returned status 3 using the local MID Server service account.Timestamp: ...
Resolved! Discovery Classification Error
Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...
ServiceNow Discovery SQL Instance: SQL Server Express LocalDB
Hello Experts, Our Horizontal Discovery completed successfully, and we look at the Pattern name: MSSql DB On Windows we are noticing that the LOCALDB is now starting to be discovered. Our SQL Admins are asking us not to discovery these specific Loca...
Connect JDBC via x509 certificate
Has anyone done JDBC connection through x509 certificate ?
Discovery is not triggering application patterns after Application Dependency Mapping probe( ADM)
Hi,I have an issue with discovery. Discovery completed after finishing Application Dependency Mapping probe( ADM probe) step.both patterns it launched are from Unix classy and the patterns it did not launch are application patterns.following are the ...
PureStorage Flash Blade Discovery
We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...
How to prevent auto-resolving Major Incidents when alert closes?
Hi Community,We are using ServiceNow Event Management where incidents are created from alerts.We have the following requirement related to Major Incidents:• When an incident is accepted as a Major Incident (using major_incident_state on the Incident ...
