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Resolved! Can ACC-V Agent use a proxy to connect to a MID Server?

I've configured environment variables for http_proxy and https_proxy and can successfully run the Curl tests so I know for a fact that those are using the proxy.The ACC Agent log shows a successful connection to the backend URL but stops at 'Requesti...

dougw by Tera Expert
  • 1004 Views
  • 6 replies
  • 0 helpfuls

Resolved! Sending Notification under to a specific user under certain conditions

Hi Community, I have a requirement where a manager would like to be BCc'd into every email that goes to their team from the system. The notifications are generic ie. Send an email to the assigned to when they have been assigned a request. The manager...

alabbas by Tera Contributor
  • 1785 Views
  • 20 replies
  • 1 helpfuls

Datadog ServiceNow Integration Issue

Hello Everyone, I am doing datadog servicenow integration and want to synch incidents bidirectionally which is offered by ITOM/ITSM Integration for Datadog. I have followed the steps given in documentation https://docs.datadoghq.com/integrations/serv...

sanketmane by Tera Contributor
  • 638 Views
  • 1 replies
  • 0 helpfuls

ATF Test timeout

Run a test "Basic UI test"   from Automated Test Framework, However getting "The test timed out because the max execution time (600 seconds) was reached while executing step 

tto by Tera Contributor
  • 726 Views
  • 5 replies
  • 0 helpfuls

Shazam Insights

I would like to know more about Shazam Insights functionality. How can we use that and what is the efficiency?

K_Sai_K by Tera Contributor
  • 540 Views
  • 1 replies
  • 0 helpfuls

Task: Create Credentials

I tried to create a credential for Windows Credentials Type as per the task, but authentication is not working. Additionally, I couldn't access the MID Server using the URL. I tried all possible solutions. Let me know if anyone else has faced this is...

sujithkumarj by Tera Contributor
  • 1421 Views
  • 5 replies
  • 3 helpfuls

Discovery with UAC Enabled

We are attempting to discover Windows Server A from the MID Server.Windows Server A has UAC enabled.For security reasons, we would like to perform the discovery while keeping UAC enabled.If we use a domain user with administrative privileges, would i...

Creating multiple events in ITOM with a single API POST

So I have a Powershell function that creates events in ITOM based on a JSON of one or more events.  It works, it's straight forward, it loops a foreach for each entry in the JSON to call https://$myenv.service-now.com/api/now/table/em_eventand create...

WillHerr by Mega Contributor
  • 538 Views
  • 2 replies
  • 0 helpfuls

Two Incident for One Group alert

1.When are two incidents created for a group (primary) alert?In one case, for a group alert, there were two alert executions and two incidents were created. The alert was reopened 10 times. One of the incidents is correctly attached to the primary al...

hanumesh by Tera Contributor
  • 359 Views
  • 1 replies
  • 0 helpfuls

MSSql DB On Windows Pattern execute sqlcmd

Getting connection error trying to execute the following sqlcmd:Have created NT account credentials and able to discover the host server, but step to parse command output for below sqlcmd command getting connection error."sqlcmd -h-1 -s, -E -S tcp:" ...

ClydeW by Tera Contributor
  • 669 Views
  • 1 replies
  • 0 helpfuls