Resolved! Form field update
How to check if any form field is getting updated by integration or discovery or is it manually updated
Forum Posts
How to enrich an alert with CMDB data after binding the CI?
Hi Guru! I have a requirement from our business who wants enrich the alerts with CMDB data after the alert binds a CI.For example, we would like to enrich the alert with the Support Group indicated into the CI impacted by this alert.I didn't found ho...
Resolved! Assigned to not syncing from CI to Asset when state is 'In Stock'
Hello Community, I've come across some puzzling behavior with the Asset/CI synchronization that I can't seem to trace, and I'm hoping someone might have seen this before. The Scenario: When an Asset's state is "In Stock," if we update the Assigned to...
Resolved! Is there a documention on IVANTI integration to ServiceNow CMDB
Is there a documention on IVANTI integration to ServiceNow CMDB?
Mid Server did not upgrade error
Hi, I am not familiar with mid-server errors please assist with steps on how to resolve the issues noted. The errors below if sorted will the mid servers upgrade? 1. when upgrading to patch 7a some servers upgraded, and some did not upgrade 2. It is...
Report on incidents logged and closed in the previous month
Good afternoon all I would like to draw a report with all incidents opened and closed in the previous month. I can do that, but what I am battling with is how to I get older incidents that were logged earlier but closed in the previous month to also...
Retrieve Updated RAM Value on Window Server Without Rebooting the machine using ServiceNow Discovery
When running discovery on a Windows server, the RAM value is retrieved from the registry. However, this value may not reflect any recent increase in RAM on the machine. To fetch the updated RAM value without rebooting the machine, you can use the fol...
Enrichment rules not updating alerts
I am trying to use the new Alert Automation tools within SOW. When creating an enrichment rule I am trying to parse out the severity number value from "key": "Sev2"}],I am using (?:.*)"Sev(\d)"(?:.*) as my regexIn the UI is shows that its working Ho...
GoDaddy - Certificate Management pattern
I need to discover certificates held at GoDaddy. While I work on getting the required API key, I went looking for a documentation describing how to use the pattern. As far as I can tell, simply adding a cert management credential is not enough, so I ...
How to find the Renew certificate workflow or flow designer for Certificate Inventory and management
Hi, How can I find the certificate renewal workflow, or any flows in Flow Designer that are used for Approval purposes, in the context of ITOM Visibility Certificate Inventory and Management? Thanks
Does the Agent Client Collector allow you to receive data from devices not on the company network? Will it allow out of band devices to send the information via the internet to the Mid Server?
We are looking at alternatives to gather information from devices, primarily laptops that are not regularly on the company network either in the office or via vpn. We have many users that work from home, so the devices are on the vpn sparingly, but w...
Resolved! Azure Cloud Discovery Sensor error
When trying to Test Account my Cloud Discovery Schedule, its showing this error:(See attached image)There was a hotfix for the script include DiscoverySensor (778011130a0a0b2500c4595ad1d1d768) "System Upgrades: glide-vancouver-07-06-2023__patch7-hotf...
Horizontal Discovery Sensor is missing in my new Vancouver PDI build
Hi All, In Probe "Horizontal Pattern" under "Sensor That Reacts to This Probe" tab, the "Horizontal Discovery Sensor" is missing. There is no "Horizontal Discovery Sensor" in discovery_sensor list - it is missing. I see this error on simply creating...
CIS-Discovery eBook
Can anyone help me to find the ebook for CIS-Discovery? I am unable to find it in the on-demand course of CIS-Discovery.
Customization connector instance Zabbix with tag values in additional information of the event
Hello,We are customizing the JavaScript of the Zabbix connector definition in ServiceNow. This script customization is intended to return the values of the tags in the additional information of the events.Initially, we included the line "selectTags":...
