Change Managers should be able to move the Change State from schedule to new

Saba Baig
Tera Contributor

I want only change managers should be able to move the state from 'Schedule' to 'New' in Change

1 REPLY 1

MattSN
Mega Sage
Mega Sage

Assuming your instance is using Change Models, this can be configured on the Change Model as transition condition.

https://docs.servicenow.com/csh?topicname=create-predefined-transition-condition-type.html&version=l...

Suggest doing a deep dive to understand Change Models if you're not already familiar.