Change Request State Set to Closed Completely After Task is Completed

[Community Alums]

I'm having an issue with the Change Request state getting set to 'Closed Completely' after the a task is done in the workflow. There is a Create Task - Implement activity in the workflow and when that task is complete, there is a Wait for condition - Wait for Final Review that waits for a custom field called Final Review to be filled out. Does anyone know what might be causing this as I checked the workflow and business rules but can't see what would be causing this issue.

Thanks,

Aryanos

[humblecommitted]

Not sure if this helps but after customizing our own states I had to change this Business rule. For some reason after my colleague added some customized states, the values got all mixed up.   So I finally resolved this issue by un-checking active, checking off active again, and changing the value to close when state is closed complete.

Hope this helps