Hello Experts,
I am facing an issue where the general software installations are not captured in the Windows server I am scanning.
To be more specific: I am not seeing any softwares listed as in the below image.
Here, I am referring to the Windows server on which the Vcenter is installed.
Additional information: I am actually performing a Vcenter discovery and all VMs are discovered well.
SNOW version: Eureka
Please let know what should I do to get the software installed field to capture information from the Windows server?
Hi,
check the following 2 things:
(1) Did you set the option Discover software packages in the module of the Discovery properties (can be found in the application System Properties)? Please see the screenshot:
(2) Is the probe Windows - Installed Software present in the Triggers probes list of the Windows Classification record (can be found via application Discovery Definition --> module Windows)? Make sure the Condition Script of the probe is set to true (as illustrated in the screenshot). Please see the screenshot:
Kind regards,
Stijn
Hello Stijn,
Thank you very much for your response. I checked both of your points and they both seem to be enabled.
Point#1: I have verified. This is enabled.
Point#2: This is enabled too. Here is the screen shot.
Is there anything else I have to check apart from this?
Can you check the ECC Queue records linked to the Discovery Status record containing the discovery of your Windows server? You should see 2 ECC Queue records named WMI: Installed Software; 1 of the type input and one of the type output. Do you see those?
Hello Stijn,
PFA the screen shot for reference. This is what I see.
Please let know what you feel about this log.
