Chat queue entry states

[petterbj_rgmo]

Hi all,

Records in the chat_queue_entry table, wich is where all the chat's are stored have a state connected to them. I am wondering how these states are controlled? I cannot find any information in the product documentation. I have a need to report on opened and abandoned states, but first I need to know how these states are set. Anyone know this, or know where I can get the information?

[User672379]

Is there any other mechanism (i.e. scheduled job) that will set a chat queue entry's state to Closed Complete after a period of time?  It sounds like the user has to click End Chat for the state to move, which we know most wont do (especially Mac users who don't have to close out the entire application when closing a window)