CI are getting created with the unknown model id

[kambleneeta20]

Hi ,

Few CIs in almost all the classes are getting discover with the "Unknown" model ID.

Please suggest how to fix this issue ?

[doug_schulze]

That information comes from your linux identity (hardware) probe. Verify that you can run the dmidecode command on those hosts (with sudo)...

[kambleneeta20]

Thanks Doug,

Will check on Linux devices. 

This issue is in all hardware classes as well e.g computer, printer , UPS, Network gear.

How to troubleshoot it ?

[kambleneeta20]

Hi Doug,

Could you please help me out here ?

This issue is in all hardware classes as well e.g computer, printer , UPS, Network gear.

For few hardware device it not fetching the Model ID, however for few it is working fine. 

How to troubleshoot it ?

[doug_schulze]

For the compute classes you want to check the dmidecode command in identity for linux,, as I mentioned previously the windows os/info probe to see if the data is returning.

for the network type gear (switches, routers, ups printers) check this post..

https://community.servicenow.com/community?id=community_question&sys_id=262e5baddb319300fc5b7a9e0f9619e4&view_source=searchResult