CI/Asset History

[kellyingeson]

I am running into an issue where our VMs are changing serial numbers. While the IP and the name stay the same the SN changes and is updated when discovery is run on that machine. Is there a way to see any changes that are made to the CIs when it is updated? Like a history log or anything???

Thanks!

[bgworld · Accepted solution]

Hi Kelly Ingeson,

There are multiple way you can see changes made on the CI:

1. Primary one is the checking the history (if the tables is audited)

Turning on Auditing (History) for a Table - ServiceNow Wiki

Viewing History Sets - ServiceNow Wiki

2.Better way is create baselines on Servers. CMDB baselines provides capabilities that help you to understand and control the changes that have been made to your configuration items. You can compare the details of server between different times.

Baseline CMDB - ServiceNow Wiki

Hope it Helps!

[prdelong]

The cmdb_ci_computer table (and servers) are audited by default. You should be able to go into History -> List from the context menu.

[kellyingeson]

Thank you both for the very helpful information! It is much appreciated!