Printer Discovery schedule

"I’m discovering printer devices using discovery schedules, When the SNMP version is set to 'ALL', the discovery fails. However, when I set the SNMP version to V1/V2, the same discovery schedules completes successfully. Could you help me understand w...

Discovery admin workspace

I do not see any data for Shazzam insights even after setting 'glide.discovery.shazzaminsights' property to True.No records exists under 'IP Addresses' in 'Discovery Admin Workspace > Insights > Shazzam Insights'Do not see any records created in  Sha...

Digicert Certificate Management - Workflow getting a 400 error

Hi, we are looking at integrating ServiceNow with DigiCert for automated Cert Request fulfillment. We have created a routing policy  and chose "/order/certificate/ssl_securesite_flex" as the API URL and when a new Cert is requested a New Certificatio...

vCenter Server discovery is failing in DEV

We’ve identified that vCenter Server discovery is failing only in the Dev environment, and we're seeing the following error message. I’ve confirmed that ports 5480 and 443 are open on the target devices.Unable to establish connection to htssp://IP Ad...

alert correlation

How to correlate reopened alerts, for example let's assume 8 alerts, alert1 is primary remaining all secondary. Now i closed primary alert1 then remaining all are closed. now if I reopen alert8  then alert1 will be a primary one.if I reopen any alert...

Oracle Cloud Infrastructure (OCI) Pluggable Databases Discovery

 We are setting up Oracle Cloud Infrastructure (OCI) discovery in ServiceNow as per the official documentation.Oracle Cloud Infrastructure (OCI) discoveryWe’ve successfully connected to OCI and discovered Compartment DBs using the out-of-the-box (OOB...

How to define "Hosted on::Hosts" relationship between cmdb_ci_lb_pool and u_cmdb_ci_kemp_lb in Disco

m working on integrating Load Balancer Pools (cmdb_ci_lb_pool) into the CMDB using the Identification and Reconciliation Engine (IRE). I’m facing a MISSING_DEPENDENCY issue even though the load_balancer reference field is populated correctly.   {"ite...

Heavy Active Directory use from the Microsoft AD spoke returns error

We have some jobs that run which can occasionally have a high volume, which use the Microsoft AD spoke. When this happens the job can error, returning the message below. Has anyone run across this error before? How can I fix this? Import-Module : A c...

How to enable modules in ci class manager

How to enable models in CI class manager?  Thanks.

I want to install mid server in my pdi bcoz of windows of 12 how can i troubleshoot this

Entry Point- Service Mapping

Hi, We are implementing Service Mapping in our instance. I want to explain to my clients what exactly is the entry point for an application service. Can anyone explain me what exactly is an entry point?   Thanks, Pranita

how exactly calculation for CMDB health dashboard for completeness worked?

Hello All, I have only one attribute configured as  mandatory i.e. company and there are around 8 to 9 attributes are defined as recommended attribute. I know lot of them are not populated still system shows 97% complete for completeness dashboard. H...

Oracle Cloud Infrastructure (OCI) Discovery

Hello, We are long time users of Service-Now Discovery and long time users of Oracle Cloud Infrastructure (OCI).  We have always only used Horizontal IP based discovery for OCI.  However, now we want to get the Cloud Discovery working for OCI. I am h...