I am trying to understand a mind boggling fact that how install_status is set to absent for any CI in ServiceNow. We are running Discovery; I see discovery MID server changes the install status from installed to absent. I now want to trace it back as...
Hi All,I have been using Service-Now discovery functionality for last 3 -4 months. Gradually moving ahead and skill enchancement propose, I am interested in learning how to customize our probes and sensors for accommodating not supported network devi...
We have activated the ServiceNow self help monitors for event managment, and it has autogenerated CI records in a new class 'cmdb_ci_appl_now_mid', howver we seem to be unable to include these in a service map. We currently use tag based maps for our...
Hi Can you guide me how I can run a report on the below:When was the last time that each of the 21,000 laptops had a successful "SAM Advanced Discovery" Check? I understand majority information is in this table ecc_queue_list I would also like to un...
Hello, How can I use an existing Import Set Table with IntegrationHub ETL? I have an external application that is pushing data into our ServiceNow instance using the basic Table APIs (not adjustable). To receive the data, I've created an Import Set t...
Hello Everyone, I am trying to complete this task from Discovery Fundamentals, module 6 - Task: Create iTunes Process Classifier. Please see attached images for reference with regards to the requirements. The problem is I wasn't able to validate the ...
I have a request that all Brocade devices be classified as cmdb_ci_storage_switch. Currently they end up in cmdb_ci_switch. I've modified the model to remove IP Switch but when I run Discovery it adds IP Switch back and the devices stay IP Switches...
Hi All, We’re currently using multiple discovery sources, and as a result, some CIs are being discovered more than once. This makes it tricky to figure out which fields were updated by which source—especially when generating reports. We’re consideri...
Looking for information regarding the security requirements for implementing automated certificate management, particularly the permissions required for the account used in the automated certificate request workflow: The Microsoft Gateway user needs ...
Hi all,I have a question on the CI deletion strategy for pattern discovery. Discovery has registered MSFT SQL Instances as absent. We want discovery to change this in Retired.The document CI deletion strategy for pattern discovery describes that you...
We have a requirement to not generate incidents for some alerts based on CI relationships and existing alerts. To do this we have tried to use a combination of Alert Correlation Rules and Alert Management Rules (basically do not generate incident if ...
Hello! I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery. Thank ...
Hi I would like if you can share how to use CyberArk with Servicenow, Thanks
Hi folks, I'm trying to discover MS SQL installed in Windows Machine.I've defined applicative credentials and win credentials but's throwing the error. Credentials being used:User name: sa
