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Readiness of MID Server to Implement Service Mapping module

Hello everyone,We’re in the process of implementing Service Mapping in our environment, and I’d like to ensure our MID Server is fully prepared for this purpose. I’m reaching out to gather a comprehensive checklist or best practices from those who’ve...

Can we discover Fibric Extensions [FEX] on Switches?

Hi, We have Nexus 9000 series switches that are being successfully discovered in ServiceNow. However, the FEX devices connected to these switches are not being discovered.Some FEX devices were discovered previously in 2023 on the same switches, but t...

ViniY by Tera Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls

Nasuni discovery

Hi Experts, Has anyone implemented Nasuni discovery? Need an idea with how to discover Nasuni device.  Classes, what are the relationship types , attributes, credential type etc. Any documentation and Prerequisites info would be helpful. Thank you.

Doraemon by Tera Contributor
  • 1055 Views
  • 6 replies
  • 2 helpfuls

Resolved! SG AWS key rotation issue

Hello, we have a problem with OOB SG AWS key rotation setup: Exception occurred while rotating keys for SG-AWS-CredentialAlias-Org, Error Message: com.glide.script.fencing.MethodNotAllowedException: Function „setDisplayValue“ is not allowed in scope ...

strahinjast by Tera Contributor
  • 323 Views
  • 1 replies
  • 2 helpfuls

Resolved! Access is denied - MidServer

Hello Community,I am getting the below Error message when I change the Log On As user from Local System Account to a New user.He has Log on as a Service.In the Wrapper_override, I have mentioned, wrapper.name = snc_mid_rn_midwrapper.displayname=Servi...

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Reconciliation of Duplicate CIs

Hi, We have the de-duplication records getting closed automatically, but unable to find how exactly they are closed.Are there any scheduled jobs which reconcile the duplicate CIs and close the de-dup tasks? For some reason, I don't find any Scheduled...

Shanti7 by Tera Contributor
  • 516 Views
  • 3 replies
  • 0 helpfuls

Tag cluster definition

Hi ,How to create an exclusion tag cluster definition for customer ID and location ?Can anyone explain.Thanks in advance.

Alert Queries

Hello There,1.The alert remains open for a long time. Could it be because a clear alert is not being sent? There are some group alerts which are open, and their secondary alerts are also open. These alerts were created on the 2 weeks ago but are stil...

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